Shift Lead, DashMart

Job summary

The Shift Lead is responsible for overseeing daily operations, managing the team of associates, and ensuring efficient order fulfillment and facility maintenance. They also serve as the primary point of escalation to ensure high-quality customer service and smooth delivery processes.

Job details

About the Team DashMart is a new team at DoorDash focused on building a new type of convenience store, offering both household essentials and local restaurant favorites to our customers’ doorsteps. About the Role DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and lead from the front. You’re excited about this opportunity because you will… Lead. Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, and serving as the point of escalation for daily operations. Assist with day-to-day tasks. Receive product from vendors, place product in appropriate locations, prepare customer orders, help clean and organize work areas. Delight Customers. Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly. Facility Management. Monitor supplier deliveries, manage regular cleaning and maintenance schedules. Help improve operations. Contribute ideas to improve our quality and customer experience. We’re excited about you because… You’re self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers. You have a proven track record of success in a warehouse, retail, or restaurant environment. You’re able to be on your feet, and move heavy product. You are excited and physically able (with or without accommodation) to lift up to 40 lbs, and can operate a pallet jack and hand truck. You have a high school diploma or GED equivalent. A college diploma is bonus points. You are at least 18 years of age. You're organized and proficient in Google Docs and Google Sheets. You have flexibility in your schedule. You may be required to work any day of the week, across daily operating hours About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

What you’ll do

The Shift Lead is responsible for overseeing daily operations, managing the team of associates, and ensuring efficient order fulfillment and facility maintenance. They also serve as the primary point of escalation to ensure high-quality customer service and smooth delivery processes.

Requirements

Candidates must have a high school diploma or GED and a proven track record in warehouse, retail, or restaurant environments. The role requires physical ability to lift up to 40 lbs and proficiency in Google Workspace tools.

Benefits

• Premium healthcare
• Wellness expense reimbursement
• Paid parental leave

Listed skills

• Leadership · Preferred
• Operations Management · Preferred
• Inventory management · Preferred
• Customer service · Preferred
• Warehouse operations · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Operations management
• Inventory management
• Customer service
• Warehouse operations
• Google Docs
• Google Sheets
• Team management
• Facility maintenance
• Communication
• Problem solving
• Organization
• Hand Trucks
• Maintenance Scheduling
• Pallet Jacks
• Empathy
• Self-Motivation
• Quick Learning
• Customer Service
• Economics
• Facility Management
• Warehousing
• Innovation
• Operations
• Restaurant Operation
• Personal Integrity

Job areas

• Logistics
• Retail
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Shift Leader
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

More jobs from DoorDash