Records Specialist

Job summary

Maintain accurate student records, process registration and records requests, and safeguard confidential information. Support students, faculty, and staff by resolving complex registration and account issues, interpreting policies, and contributing to improvements in student information systems and service processes.

Job details

Location New Westminster Campus Salary Range $29.53 per hour (with wage increments to a max of $32.97 per hour). Salary and wage increments are in accordance with the Collective Agreement. The Opportunity The Student Records team is responsible for supporting Douglas College learners through the accurate and timely maintenance of student records, processing registration & records requests, and by safeguarding confidential information. Records Specialists provide critical support to students, faculty, and staff by troubleshooting complex registration issues, interpreting policies and procedures, and delivering exceptional customer service. As a self-starter who can work both independently and as part of a team, the Records Specialist uses strong administrative and data management skills to accurately enter, update, and manage a variety of student records, while ensuring compliance with institutional requirements. Who We Are Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better. Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments. What It Takes To have successfully completed a Diploma level program in a related field at a recognized post-secondary institution and a minimum of two-year relevant experience in a post-secondary environment with a computerized student information system; An equivalent combination of education, training and experience may be considered. A good working knowledge of Student Information Systems (such as Banner) and registration and records functions, with the ability to identify and problem solve errors and student account issues. Good working knowledge of the applicable College policies and procedures, the nature and content of programs being offered, as well as office practices and procedures. Ability to review complex documentation and incorporate findings into practice. Possess in-depth knowledge of Student Records processes, to be applied in seeking enhancements through new functionality, planned maintenance, configuration and upgrades of the Student Information System (Banner) and other applications to improve efficiency and service Additional Information For the Full Job Description, click here . This temporary full-time (35 hours per week) position is available starting November 2, 2026 to January 31, 2027. Regular hours of work are Monday to Friday, 8:30am – 4:30 pm. Shift days and times may change depending on the department’s need. Occasional evening and/or weekend work may be required. This position is required to work a flexible schedule based on operational needs. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at all Douglas College campuses and offsite locations. Douglas College is committed to supporting a healthy work/life balance for employees. A hybrid work from home arrangement may be considered, subject to the terms of the College’s Work From Home Policy.

What you’ll do

Maintain accurate student records, process registration and records requests, and safeguard confidential information. Support students, faculty, and staff by resolving complex registration and account issues, interpreting policies, and contributing to improvements in student information systems and service processes.

Requirements

Requires a diploma-level program in a related field and at least two years of relevant experience in a post-secondary environment using a computerized student information system; an equivalent combination of education, training, and experience may be considered. Candidates should have working knowledge of systems such as Banner, registration and records functions, College policies and procedures, and the ability to review complex documentation and resolve errors.

Listed skills

• data management · Preferred
• Data entry · Preferred
• Troubleshooting · Preferred
• Problem solving · Preferred
• Customer service · Preferred
• Process Improvement · Preferred
• Communication · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Student Records Management
• Student Information Systems
• Banner
• Registration Processing
• Data Management
• Data Entry
• Troubleshooting
• Problem Solving
• Policy Interpretation
• Customer Service
• Confidential Information Handling
• Administrative Skills
• Documentation Review
• Process Improvement
• Communication
• Teamwork

Job areas

• Administrative
• Education
• Customer Service & Support
• Data & Analytics

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