Team Lead, Records & Registration

New Westminster, BC
Hybrid
Posted Oct 14, 2026
1 position

$61,824–$72,081 / year

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Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 35 hours per week
Seniority: Not Applicable

Job summary

Coordinate and guide the records and registration team, oversee enrolment operations, interpret relevant policies, and support high-quality student service. Develop and deliver staff onboarding and professional development, and contribute to system enhancements, process improvements, reporting, and special projects.

Job details

Location New Westminster Campus Salary Range $61,824 annually (with wage increments to a max of $72,081 annually). Salary and wage increments are in accordance with the Collective Agreement. The Opportunity Douglas College is seeking a collaborative and student-focused Team Lead, Records & Registration to support the delivery of high-quality enrolment and student services across the College. Reporting to the Assistant Registrar, this role combines operational leadership, staff training & development, student information system expertise, and continuous process improvement to ensure an exceptional student experience. The Team Lead provides day-to-day coordination and guidance to a team of enrolment professionals in student records and registration. Working closely with Enrolment Services leadership, the Team Lead oversees operational processes, interprets College and government policies, identifies opportunities to improve service delivery, and helps implement innovative solutions that enhance efficiency and support student success. The successful candidate will play a central role in training and staff development by designing and delivering comprehensive onboarding and professional development programs, developing instructional materials, and ensuring team members have the knowledge and tools required to provide outstanding service. The Team Lead also contributes to system enhancements, business process improvements, reporting, and special projects that support institutional objectives. This position is ideal for an experienced post-secondary service professional who thrives in a fast-paced environment, enjoys leading and mentoring others, and is committed to fostering an inclusive and supportive learning community. The successful candidate will bring strong problem-solving, communication, and relationship-building skills, along with a passion for improving processes and helping students achieve their educational goals. Who We Are Do what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best degree-granting colleges even better. Be a part of an institution where everyone is committed to empowering successful students, creating responsive learning environments, fostering social and environmental responsibility, and supporting healthy learning and work environments. What It Takes Bachelor’s degree in a relevant field from a recognized post-secondary institution and 5 years related work experience, or a combination of education and experience, including at least 3 years of supervising/leading a team. Minimum of 4 years of direct experience in a service-centered post-secondary environment; a proven ability to provide exceptional front-line service in a fast-paced environment is required. Demonstrated experience leading, coaching, mentoring, or coordinating the work of staff in a service-focused setting. Experience developing and delivering training, onboarding, or professional development programs and resources. Strong knowledge of post-secondary policies, procedures, and regulations related to registration, records, and student support services. Additional Information For the Full Job Description, click here . This regular full-time (35 hours per week) position is available starting November 2, 2026. Regular hours of work are Monday to Friday 8.30 am – 4.30 pm. Shift days and times may change depending on the Department’s need. Occasional evening and/or weekend work may be required. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at all Douglas College campuses. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College’s Work From Home Policy.

What you’ll do

Requirements

Requires a bachelor’s degree in a relevant field and five years of related experience, or an equivalent combination of education and experience that includes at least three years leading or supervising a team. Candidates must have at least four years of direct experience in a service-centered post-secondary environment, along with experience leading staff, delivering training, and knowledge of policies and procedures related to registration, records, and student support.