Peer Support Supervisor

Job summary

The Peer Support Supervisor oversees the shelter program by coordinating, scheduling, and directing peer support employees. They ensure services align with the organization's mission while managing human resources matters and providing support in a crisis-driven environment.

Job details

Peer Support Supervisor About DEWC The Downtown Eastside Women’s Centre (DEWC) exists to support and empower women and children, living in extreme poverty in the Downtown Eastside of Vancouver, who are particularly vulnerable to violence, exploitation, injustice and injury. Through low barrier Drop-In Centers and Emergency Shelters, DEWC provides basic need services, programs, and specialized supports to over 1000 women and children daily to help them survive the conditions that surround them. See website (www.dewc.ca [http://www.dewc.ca]) for details on our mission and mandate as well as programs and services. The Opportunity The Peer Support Supervisor is responsible for overseeing the Shelter Program through effective planning, coordinating, scheduling, supervising, and directing Peer Support employees. She will ensure services meet the contract requirements as well as the philosophy, mission and mandate of DEWC. Under the direction of the Shelter Manager, the Supervisor is responsible for a range of human resources matters including acting in the absence of the Manager handling emergent and routine issues. The Peer Support Supervisor will work in collaboration with other DEWC staff to promote principles of peer support and integrated services to women. She will work from a feminist perspective and within an anti-oppression framework. About You * You have a minimum of 2 years related experience in a supervisory position, preferable within a unionized environment. * You will promote and articulate the mission, mandate, philosophy, and values of DEWC. * You are knowledgeable of the issues impacting women in the dtes, including gender-based violence, mental health, homelessness, and addictions with an understanding of trauma-informed care responses. * You have the ability to both work and support staff, within a busy, chaotic, crises driven environment where there are multiple demands and prioritize. * You have efficient organizational and administrative skills including record keeping, scheduling, and problem-solving abilities * You have or will obtain a First Aid Certification and NVCI. Benefits of Joining the DEWC Team Healthcare: Extended health & dental coverage including vision, prescription medications, alternative therapies, EAP, life insurance, and long-term disability. Paid time off: 3 weeks paid vacation in the 1st year, 4 weeks after 1 year; 13 paid statutory holidays; 12 paid sick days annually; and access to time off to handle family or personal situations. For your Retirement: Enrolled in the Municipal Pension Plan with a matching contribution from DEWC. Other perks: Compressed work schedule; employee loan program; regular staff development days; and DEWC employees are considered first for any open positions. POSITION DETAILS: * Permanent, full-time, 9 day fortnight schedule * Excluded position: hourly rate $34.97 - $38.25 depending on experience * Location - 265 & 398 * Application Closing Date: September 28th , 2026 Start Date: ASAP For full job description visit: https://dewc.ca/get-involved/careers/ [https://dewc.ca/get-involved/careers/] Indigenous women and women of colour are strongly encouraged to apply / Additional languages spoken an asset. **While we thank all applicants for their interests, only shortlisted candidates will be contacted**

What you’ll do

The Peer Support Supervisor oversees the shelter program by coordinating, scheduling, and directing peer support employees. They ensure services align with the organization's mission while managing human resources matters and providing support in a crisis-driven environment.

Requirements

Candidates must have at least 2 years of supervisory experience, preferably in a unionized setting. A strong understanding of issues impacting women in the Downtown Eastside, such as homelessness, addiction, and trauma-informed care, is required.

Benefits

• Extended health coverage • Dental coverage • Vision care • Prescription medication coverage • Alternative therapies • Employee Assistance Program • Life insurance • Long-term disability • Paid vacation • Paid statutory holidays • Paid sick days • Municipal Pension Plan • Employee loan program • Staff development days

Listed skills

• crisis intervention · Preferred
• Problem solving · Preferred
• record keeping · Preferred
• Team Leadership · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Staff scheduling
• Human resources management
• Crisis intervention
• Trauma-informed care
• Administrative skills
• Problem-solving
• Record keeping
• Feminist perspective
• Anti-oppression framework
• Conflict resolution
• Team leadership
• Trauma Informed Approaches
• Record Keeping
• Time Off Management
• First Aid Certification
• Administrative Functions
• Planning
• Alternative Therapies
• Mental Health
• Training And Development
• Employee Assistance Programs
• Problem Solving
• Loans
• Medical Prescription
• Scheduling
• Coordinating
• Peer Support

Job areas

• Social Services
• Management & Leadership
• Human Resources
• Support Supervisor
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists