Veterinary Receptionist - Toronto, ON

Job summary

The Veterinary Receptionist serves as the primary point of contact for clients, managing appointments, payments, and patient records while ensuring a welcoming environment. They also assist the medical team with patient restraint and facilitate communication between clients and veterinary staff.

Job details

Who we are The Downtown Toronto Cat Clinic is Hiring a Veterinary Receptionist! Position Details Role: Veterinary Receptionist Status: Full-time Salary: $19 –$22 per hour, based on experience Schedule: 3-4 day work weeks with rotating Saturdays Benefits Highlights Financial Rewards that Grow with You: Competitive pay, tuition support, and referral bonuses Wellness & Peace of Mind: Extended health care, dental, and vision coverage with supplemental options; paid time off; and employee pet discounts Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance Lifestyle Perks You’ll Appreciate: Ten paid holidays and an Employee Assistance Program Love cats, love people, and want a front desk role where your warmth makes a real difference from the moment a client walks in? Since 2008, The Downtown Toronto Cat Clinic has been providing exceptional, feline-exclusive veterinary care to cats and the families who love them. We’re a progressive, team-oriented practice where every team member’s contributions are valued, and where a calm, cat-friendly experience starts at the front desk. We’re looking for a full-time Veterinary Receptionist who thrives in a busy clinic, enjoys connecting with clients, and wants to grow their career in a compassionate, supportive cat-only practice. As our Veterinary Receptionist, you’ll be the friendly first point of contact for our clients and the glue that keeps our day running smoothly. Why Our Veterinary Receptionists Love It Here A feline-only practice, so every patient through the door is a cat A collaborative, supportive team where your contributions are noticed and valued Continuing education support, including paid CE days and a CE budget Mentorship and real opportunities for professional growth Meaningful work helping cats live healthier, happier lives The chance to build lasting relationships with clients and their cats What You’ll Do Greet clients warmly and communicate professionally by phone, email, and in person Schedule appointments, check clients in and out, and process payments Maintain accurate, up-to-date patient and client records Resolve client questions and concerns in line with hospital policies Relay client needs and concerns to veterinarians and support staff Accurately dispense medications as directed by veterinarians Help technicians and veterinarians with patient restraint when needed Keep the front desk organized and the hospital workflow running efficiently Create a welcoming, calm experience for every client and feline patient What You’ll Bring Previous veterinary clinic or Veterinary Receptionist experience preferred A passion for animals (especially cats!) and for high-quality veterinary care Friendly, professional, and compassionate communication skills A positive attitude and an upbeat personality Strong organizational skills and attention to detail Ability to multitask and stay efficient in a fast-paced environment Ability to work independently and as part of a collaborative team Availability for weekday shifts and scheduled Saturdays Benefits You Can’t Beat Financial Benefits A flexible approach to compensation that will reflect your skill set and future performance Tuition Support Program Referral bonus program Wellness Benefits Extended Health Care (including vision) and dental coverage Supplemental insurance, including disability and life insurance Sick Time / Paid Time Off Free/discounted lab work for all employee pets Pet discounts on services and products Pet food discount program Workplace Benefits Quarterly Team Rewards Bonus Program Professional development opportunities Continuing education allowance Uniform allowance Lifestyle Benefits Ten paid holidays Employee Assistance Program Join Our Team! If you’re passionate about cats, exceptional client service, and working alongside a supportive veterinary team, we’d love to hear from you. Bring your warmth and organization to the front desk as our next Veterinary Receptionist! Apply today and join the team at The Downtown Toronto Cat Clinic! Diversity, equity, and inclusion are core values of The Downtown Toronto Cat Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

What you’ll do

The Veterinary Receptionist serves as the primary point of contact for clients, managing appointments, payments, and patient records while ensuring a welcoming environment. They also assist the medical team with patient restraint and facilitate communication between clients and veterinary staff.

Requirements

Candidates should have previous experience in a veterinary clinic or reception role and a strong passion for feline care. Excellent communication skills, the ability to multitask in a fast-paced environment, and availability for weekday and Saturday shifts are required.

Benefits

• Extended health care
• Dental coverage
• Vision coverage
• Paid time off
• Employee pet discounts
• Quarterly team bonuses
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Paid holidays
• Employee assistance program
• Tuition support
• Referral bonuses
• Disability insurance
• Life insurance

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Payment Processing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client communication
• Appointment scheduling
• Payment processing
• Patient record management
• Conflict resolution
• Veterinary terminology
• Animal restraint
• Multitasking
• Organizational skills
• Attention to detail
• Teamwork
• Customer service
• Workflow Management
• Organizational Skills
• Medication Dispensation
• Time Off Management
• Positivity
• Compassion
• Veterinary Medicine
• Communication
• Discounts And Allowances
• Employee Assistance Programs
• Mentorship
• Team Oriented
• Detail Oriented

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Veterinary Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks