Account Administrator, Commercial Lines

Job summary

The Account Administrator provides administrative support to brokers and ensures accurate processing and maintenance of client accounts. They are responsible for delivering exceptional customer service and managing client records, including payments and claim documentation.

Job details

Exciting things are happening at Drayden Insurance, and you could join us in for the ride! Here. For You. Whether you are a job searcher, employee, client or a community member in one of our many locations, we are known for placing people first. Drayden is looking to add like-minded individuals to its growing team. We are now searching for a Commercial Lines Account Administrator to join our Edmonton branch. What’s In It For You? * Competitive base salary with additional earning potential through commissions and bonuses * Group Health Benefit Plan including HSA (Health Spending Account) * Company matching RSP program * Employee Assistance Program * Paid vacation, PTO and volunteer days * Education program to support growth and development * Company social events * Insurance and registry services discounts As an Account Administrator, you will provide administrative support to our team of brokers our clients, ensuring accurate processing, documentation and maintenance of client accounts. This role will ensure clients first interactions and impressions are positive. What You Will Do: * Provide administrative support to brokers * Provide exceptional customer service to clients in person or by telephone or e-mail * Maintain and update client records, including documents related to payments, claim status and incoming documents * Process reports * Provide backup support to AA, Personal Lines and Sr. AA * Process ADI and follow-up on related activities * Process the Agency and Direct Bill paperwork What You Bring to the Team: * Completion of High School Diploma or equivalency * 6+ months customer service experience * 6+ months office experience is an asset * Drive and motivation for personal growth * Interpersonal skills * Attention to detail

What you’ll do

The Account Administrator provides administrative support to brokers and ensures accurate processing and maintenance of client accounts. They are responsible for delivering exceptional customer service and managing client records, including payments and claim documentation.

Requirements

Candidates must have a high school diploma or equivalent and at least 6 months of customer service experience. Strong interpersonal skills, attention to detail, and a motivation for personal growth are required for this role.

Benefits

• Competitive base salary • Commissions • Bonuses • Group health benefit plan • Health spending account • Company matching RSP program • Employee assistance program • Paid vacation • Paid time off • Volunteer days • Education program • Company social events • Insurance discounts • Registry services discounts

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Documentation · Preferred
• Communication · Preferred
• Reporting · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Data entry
• Record maintenance
• Communication
• Attention to detail
• Interpersonal skills
• Reporting
• Documentation
• Problem solving
• Administrative Support
• Billing
• Customer Service
• Data Entry
• Employee Assistance Programs
• Interpersonal Communications
• Problem Solving
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Commercial Account Administrator
• Insurance Sales Agent (General)
• Insurance Representatives
• Insurance Sales Agents