Account Administrator, Personal Lines

Job summary

The Account Administrator provides administrative support to personal line insurance brokers and ensures accurate processing and maintenance of client accounts. They are responsible for delivering exceptional customer service and managing client documentation including payments and renewals.

Job details

Exciting things are happening at Drayden Insurance, and you could join us in for the ride! Here. For You. Whether you are a job searcher, employee, client or a community member in one of our many locations, we are known for placing people first. Drayden is looking to add like-minded individuals to its growing team. We are now searching for a Account Administrator to join our Ft. Saskatchewan branch. What’s In It For You? - * Competitive base salary with additional earning potential through commissions and bonuses * Group Health Benefit Plan including HSA (Health Spending Account) * Company matching RSP program * Employee Assistance Program * Paid vacation, PTO and volunteer days * Education program to support growth and development * Company social events * Insurance and registry services discounts As an Account Administrator for our Personal Lines team, you will provide administrative support to our team of Personal Line insurance brokers and their clients, ensure accurate processing, documentation and maintenance of client accounts. This role will ensure that clients' first interactions and impressions are positive. What You Will Do - * Provide administrative support to our team of Personal Line brokers in their day-to-day tasks * Provide exceptional customer service to clients in person or by telephone or e-mail * Maintain and update client records, including documents related to payments, claim status and incoming documents * Process renewals and endorsements * Other administrative duties as required What You Bring to the Team – * Completion of High School Diploma or equivalency * Previous customer service experience * Previous experience in an office setting is an asset * Excellent interpersonal and communication skills * Strong organization skills with a focus on attention to detail * Drive and motivation for personal growth About Drayden Insurance Drayden Insurance was founded in 1965 and is named after the small towns in Alberta which it was formed - Drayton Valley and Holden. Drayden Insurance has grown since then, employing more than 200 employees in multiple locations across Alberta, while still keeping its small town, grassroots feel at the forefront. In 2023, Drayden Insurance joined MacDougall Insurance Group, allowing our team to offer clients more insurance products. If you are passionate about helping people, building relationships, and growing your career in a supportive environment – we’d love to hear from you. Apply today and start your journey with Drayden Insurance!

What you’ll do

The Account Administrator provides administrative support to personal line insurance brokers and ensures accurate processing and maintenance of client accounts. They are responsible for delivering exceptional customer service and managing client documentation including payments and renewals.

Requirements

Candidates must have a high school diploma or equivalent and previous customer service experience. Strong organizational skills, attention to detail, and excellent communication abilities are required for this role.

Benefits

• Competitive base salary
• Commissions
• Bonuses
• Group Health Benefit Plan
• Health Spending Account
• Company matching RSP program
• Employee Assistance Program
• Paid vacation
• Paid time off
• Volunteer days
• Education program
• Company social events
• Insurance discounts
• Registry services discounts

Listed skills

• Customer service · Preferred
• Organization skills · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Communication skills
• Interpersonal skills
• Organization skills
• Attention to detail
• Data entry
• Record maintenance
• Insurance processing
• Communication
• Detail Oriented
• Organizational Skills
• Customer Service
• Administrative Support
• Administrative Functions
• Employee Assistance Programs
• Discounts And Allowances

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Administrator/Personal Assistant
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

More jobs from Drayden Insurance Ltd.