Account Administrator (Reception)

Job summary

Provide administrative support to brokers and ensure accurate processing and maintenance of client accounts. Deliver exceptional customer service to clients via telephone, email, or in-person interactions.

Job details

Exciting things are happening at Drayden Insurance, and you could join us for the ride! Here. For You. Whether you are a job searcher, employee, client or a community member in one of our many locations, we are known for placing people first. Drayden is looking to add like-minded individuals to its growing team. We are now searching for a Temporary Account Administrator to join our Leduc branch. This is a full-time, temporary role with an end date of October 30th, with a possibility of extension. What’s In It For You? * Competitive wages * Employee Assistance Program * Education program to support growth and development * Company social events * Insurance and registry services discounts As an Account Administrator, you will provide administrative support to our team of brokers and our clients, ensuring accurate processing, documentation, and maintenance of client accounts. This role will ensure clients first interactions and impressions are positive. What You Will Do: * Provide administrative support to brokers * Provide exceptional customer service to clients in person, by telephone, or by e-mail * Maintain and update client records, including documents related to payments, claim status, and incoming documents * Perform other clerical duties What You Bring to the Team: * Completion of High School Diploma or equivalency * 6+ months customer service experience * 6+ months office experience is an asset * Previous administrative experience in an insurance organization is a definite asset * Drive and motivation for personal growth * Interpersonal skills * Attention to detail

What you’ll do

Provide administrative support to brokers and ensure accurate processing and maintenance of client accounts. Deliver exceptional customer service to clients via telephone, email, or in-person interactions.

Requirements

Requires a High School Diploma or equivalent and at least 6 months of customer service experience. Candidates should possess strong interpersonal skills and a high level of attention to detail.

Benefits

• Competitive wages • Employee Assistance Program • Education program • Company social events • Insurance discounts • Registry services discounts

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Data entry
• Record maintenance
• Communication
• Attention to detail
• Interpersonal skills
• Clerical duties
• Administrative Support
• Clerical Works
• Customer Service
• Employee Assistance Programs
• Interpersonal Communications
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Administrator/Personal Assistant
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives