Supervisor, Airfreight

DSV – Global Transport and Logistics DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process. Location: CAN - Winnipeg, Taylor Avenue Job Posting Title: Supervisor, Airfreight Time Type: Full Time This posting is for an existing vacancy and not intended to create a talent pipeline The function of the Supervisor, Airfreight is to oversee the processing of all airfreight shipments, the movement and monitoring while in route. Supervise the handling of shipments ensuring compliance with DSV’s Corporate as well as government regulations. This role will support the branch’s air export operation by ensuring outstanding and consistent customer service while at the same time supporting and creating opportunities to reduce operational cost and maximize profitability. This role has direct communication with customers, overseas offices and carriers is required. The incumbent is key liaison with Customers and internal operations staff to ensure client satisfaction. Actively involved in the training and development of operations team including performance evaluations. Mentor and train new staff as well as update internal and external process changes from time to time. Will be responsible to supervise staff with the intention of anticipated growth and development. KEY DUTIES AND RESPONSIBILITIES • Work with Management to continually improve department operations with focus on productivity• Champion process and procedure to meet or exceed company KPI requirements• Manage key accounts and client base with high level of customer service, operational excellence, and proactive conduct including client visits to maintain strong relationship• Supervise and direct the desk level, day to day operations of the Operation Department(s)• Manage department and staff in managers absence • Support with recruiting, selecting, orienting, and training of employees • Responsible for overall team performance including staff development, recognition through daily desk level oversight, guidance and coaching• Will assign and manage workflow • Effectively deal with any issues that arise within scope of responsibility• Support sales initiatives through collaboration and participation in joint sales calls as required• Work with sales to transition business from sales to operations including the creation of SOP’s and communication with overseas offices • Adhere to all company policies, procedures, and guidelines• Manages defined teams performance and development priorities Quality, Health & Safety: • Supports organizational commitment to ISO 9001, ISO 45001 certification• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace. QUALIFICATIONS Education and Experience • Education in supply chain logistics, international transportation, or a related field of study• Minimum three (3) years’ experience in a freight forwarding environment • Prior experience in a supervisory role, an asset• CIFFA certificate/FIATA Diploma, an asset• Dangerous Goods certification, an asset• ACR designated status, an asset Skills and Competencies • Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results• Excellent verbal and written communication skills• Above average customer service skills• Interpersonal skills that build respected professional relationships internally & externally• Ability to demonstrate deductive logic, problem solving, and troubleshooting skills• Demonstrate good leadership and management skills • Ability to build high performing, diverse workforce (recruit, develop, coach, performance management)• Excellent organizational and time management skills• Ability to manage tight deadlines, and adapt to changing priorities• Excellent problem-solving and analytical skills• Attention to detail and punctuality• Extensive knowledge of operations management• Be authentic, approachable, open and honest• Act as a role model for DSV values and adhere to the Code of Conduct Language and Computer Skills • Proficient with both English and French language• Ability to communicate effectively in a diverse multicultural environment.• Proficient in Microsoft Office suite• CargoWise experience, an asset Physical Demands • Prolonged periods sitting and standing at a desk and working on a computer• Occasional travel may be required• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs. Additional Notes / Acknowledgment Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. DSV does not use AI to screen candidates during the recruitment process FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [email protected].

The Supervisor, Airfreight oversees the processing, monitoring, and compliance of airfreight shipments while managing daily operations and staff performance. This role acts as a key liaison between customers and internal teams to ensure operational excellence, client satisfaction, and cost-effective service delivery.

Candidates should have at least three years of experience in a freight forwarding environment and education in supply chain or logistics. Proficiency in English and French, along with strong leadership and organizational skills, is required for this supervisory position.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Supply chain managementPreferred
• LeadershipPreferred
• CommunicationPreferred
• LogisticsPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Airfreight operations
• Freight forwarding
• Team supervision
• Customer service
• Operations management
• Staff training
• Performance management
• Logistics
• Supply chain management
• Problem solving
• Analytical skills
• Time management
• Microsoft Office
• CargoWise
• Leadership
• Communication
• Talent Pipelining
• Self-Starter
• Supply Chain
• Accountability
• Workflow Management
• Bilingual (French/English)
• Analytical Skills
• Artificial Intelligence
• ISO 9000 Series
• Management
• Customer Service
• Computer Literacy
• Training And Development
• Performance Management
• Sales
• Freight Forwarding
• Innovation
• Interpersonal Communications
• Problem Solving
• Key Performance Indicators (KPIs)
• Operational Excellence
• Operations Management
• Operations
• Performance Review
• Phone Sales
• Punctuality
• Coaching
• Requirements Management
• Time Management
• Team Performance Management
• Troubleshooting (Problem Solving)
• Environment Health And Safety
• Detail Oriented
• Honesty

• Logistics
• Transportation
• Management & Leadership
• Customer Service & Support
• Administrative
• Freight Supervisor
• Logistics Supervisor
• Supply, Distribution and Related Managers
• Supply Chain Managers
• Transportation, Storage, and Distribution Managers

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week