Automotive Body Shop Administrator

Job summary

The Body Shop Administrator manages daily administrative tasks, including scheduling customer appointments, processing invoices, and reconciling ICBC schedules. They also handle payroll time cards and provide professional customer service for the Body Shop department.

Job details

Dueck Auto Group is one of Canada’s largest automotive dealerships with four locations in the Greater Vancouver Area - Dueck on Marine, Dueck Downtown, Dueck Isuzu and Dueck Richmond. Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community. Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer extended health and dental benefits to our employees. We welcome you to join our dynamic and innovative team. POSITION SUMMARY The Body Shop Administrator is a friendly, professional and customer-oriented individual responsible for managing the daily administrative and customer service duties within the Body Shop Department. The main responsibilities include scheduling customer appointments, closing out work orders, completing invoices, reconciling the ICBC schedule and preparing time cards for payroll. Reporting directly to the Body Shop Manager, the Body Shop Administrator ensures accurate documentation and processing within the Body Shop Department. KEY RESPONSIBILITIES Answer phone calls and inquiries in a prompt and professional manner Schedule and coordinate customer appointments Sign customers into courtesy cars, complete walk-around inspections and fill out rental agreements Prepare daily time cards for payroll and request payroll approval from the Body Shop Manager Create invoices and post-repair orders Ensure invoicing is processed promptly and in compliance with ICBC policies and procedures Manage cash, including collecting payments and balancing the daily float Report WIP (Work In Progress) at month's end to the Body Shop Manager Additional duties and responsibilities may be assigned or modified as necessary throughout the course of your employment. TECHNICAL SKILLS & REQUIREMENTS Minimum one year of dealership and/or receptionist experience Experience with Mitchell & Audatex Estimating Software is an asset Post-secondary training is an asset Strong proficiency and experience using Microsoft Office applications (Word, Excel, Outlook) LOGISTICAL REQUIREMENTS This is a full-time position that may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business. JOIN OUR TEAM We encourage all qualified candidates to apply by submitting a resume. We thank you in advance for your application. Only those considered for the position will be contacted for an interview. #IND1

What you’ll do

The Body Shop Administrator manages daily administrative tasks, including scheduling customer appointments, processing invoices, and reconciling ICBC schedules. They also handle payroll time cards and provide professional customer service for the Body Shop department.

Requirements

Candidates must have at least one year of dealership or receptionist experience and strong proficiency in Microsoft Office applications. Experience with Mitchell and Audatex estimating software is considered an asset.

Benefits

• Extended health benefits
• Dental benefits

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• scheduling · Preferred
• invoicing · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Data entry · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Scheduling
• Invoicing
• Payroll preparation
• Microsoft Office
• Word
• Excel
• Outlook
• Mitchell Estimating Software
• Audatex Estimating Software
• Cash management
• Data entry
• Communication
• Payroll Reporting
• Professionalism
• Business Operations
• Ability To Meet Deadlines
• Strong Work Ethic
• Microsoft Excel
• Customer Service
• Innovation
• Microsoft Outlook
• Balancing (Ledger/Billing)
• Create Invoices

Job areas

• Administrative
• Customer Service & Support
• Retail
• Transportation
• Auto Body Shop Technician
• Auto Body Technician
• Motor Vehicle Mechanics and Repairers
• Automotive Body and Related Repairers

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