Sales Support Coordinator

Job summary

The Sales Support Coordinator is responsible for reading blueprints, preparing quotes, and managing orders using ERP software. They also serve as the primary point of contact for volume builders, handling inquiries and ensuring professional communication.

Job details

Our values are at the core of everything we do! * Innovative. Think ahead to stay ahead. * Driver. Stay hungry and act with urgency. * Ownership. No excuses. 100% accountability. * Caring. For employees, partners and community. * Individual. We work with great people and expect a lot from them. We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people. ACCOUNTABILITIES Estimator and Order Desk Roles * Reading blueprints/Spec sheets/Addendums/Exterior Color sheets/Change orders and body of the email for quoting and revisions to quotes purposes. * Take offs from plans (Blueprints) for quoting and revisions to quotes using ERP software. * Finding errors or discrepancies in various plans and spec sheets. * Reporting discrepancies in PO amount and quote amount. * Ordering the products once PO received. * Follow-up with customers on various department needs. * Working on change-orders and collecting variance PO. * Preparing Master Quotes for volume builders. Customer Service * Act as the main point of contact for volume builders, offering product selections as needed. * Take payment information and other pertinent information. * Respond to customer inquiries via phone, email and in person. * Address customer and team member communications in a timely and professional manner. EDUCATION / CERTIFICATION * High School Diploma * “Architectural Technology, and Construction Engineering Technology” background is an asset EXPERIENCE / CAPABILITIES * 1+ years’ experience in working on house blueprints (elevation and floor plans). * 1+ years+ Customer Service experience. * Understand the construction side of business. * Previous experience in window and door industry. * Fast and adaptive to various ERP solutions. COMPETENCIES: * Exercise sound judgment, solve problems, be innovative, and use discretion when making decisions. * Continuous effort to improve operations, decrease turnaround times, and streamline work processes. * Comfortable working with a high-volume workload. * Solution focused and you thrive in an environment which demands robust deliverables. * Strong work ethic, action oriented and desire to achieve excellence. * High comfort level working in a fast-paced team environment that is constantly changing. * Attention to detail, organized with the ability to multitask and meet multiple deadlines. * Work autonomously and as part of a team; and require little day-to-day oversight. * Self-driven and you take the initiative to learn and curious to understand why things are done a certain way. Send Us Your Resume We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted. #DWDC Thank you for applying!

What you’ll do

The Sales Support Coordinator is responsible for reading blueprints, preparing quotes, and managing orders using ERP software. They also serve as the primary point of contact for volume builders, handling inquiries and ensuring professional communication.

Requirements

Candidates should have at least one year of experience with house blueprints and customer service, preferably within the window and door industry. A high school diploma is required, while a background in Architectural Technology or Construction Engineering Technology is considered an asset.

Listed skills

• Time management · Preferred
• Technical Documentation · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Blueprint reading
• Order desk management
• Customer service
• ERP software
• Estimating
• Construction industry knowledge
• Technical documentation
• Communication
• Problem solving
• Attention to detail
• Multitasking
• Time management
• Data entry
• Quote preparation
• Conflict resolution
• Action Oriented
• Change Orders
• Professionalism
• Accountability
• Blueprint Reading
• Curiosity
• Strong Work Ethic
• Customer Service
• Construction Engineering
• Enterprise Resource Planning
• Floor Planning
• Innovation
• Operations
• Customer Inquiries
• Solutions Focused
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Construction
• Manufacturing
• Administrative
• Sales Support Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel