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Whitby, Ontario
🌍 Region of Durham | Connected communities, connected to you 🏡 Serving 780,000+ residents and 28,000+ businesses in 8 vibrant municipalities. 🏆 2024 & 2025 Winner of the Intelligent Community Forum’s Top7 Global Intelligent Communities 🌟 Join us as we Innovate Together for a Sustainable Tomorrow: durham.ca 📞 Need assistance? Contact Durham 311 or visit myDurham311.ca. 🏡Durham is more: Durham Region is an exciting place filled with talented, ambitious people who enjoy a great quality of life. It’s a place of opportunities for businesses, great schools, an integrated health-care system, and a strong transportation network. With a competitive salary, great benefits program, rewarding careers and the chance to make a real difference every day, there's never been a better time to join us! Apply today at durham.ca/Careers and help us grow a stronger community right here in Durham. Durham Region intentionally welcomes all. Whoever you are—no matter your beliefs, background, identity or language—you are welcome here. We are committed to diversity, equity and inclusion within our organization and strongly encourage applications from Indigenous Peoples, people of colour, women, persons with disabilities, people from LGBTQ2S+ communities, and people from other diverse communities. View our social media terms of use here: https://www.durham.ca/en/regional-government/what_s-happening.aspx#Follow-us-on-social-media
Hybrid · Whitby
The Manager is responsible for the overall management of the Service Durham contact centre, overseeing daily operations, workforce capacity, and service delivery. They lead a team of supervisors and specialists to ensure high-quality customer outcomes and continuous process improvement.
On-site · Whitby
Manage departmental information management projects and ensure compliance with corporate classification schemes and records policies. Conduct research to determine record retention periods and develop IM policies, training programs, and best practice guidance.
