Team Lead - Health Services

Job summary

The Team Lead oversees daily laboratory operations, coordinates staff workflows, and ensures high standards of quality control and customer service. They are responsible for training employees, managing health and safety compliance, and acting as the primary point of contact for operational issues.

Job details

POSITION TITLE: Team Lead - Health Services INTERNAL CLOSING DATE: September 16, 2026 LOCATIONS: Smart Center 3653 Portage Ave. CLASSIFICATION: Full-time Permanent DEPARTMENT: Laboratory Health Services Centre COMPENSATION: As per Collective Agreement WORKING SCHEDULE: Monday-Friday 7:15am-3:45pm 40 hours weekly JOB SUMMARY As a Team Lead, you will be responsible for ensuring the efficient operation and functionality of the operations in conjunction with the Manager, all in keeping with Dynacare’s mission and values. Working as part of and leading a team, you will assist in building a positive team environment, maintaining quality metrics and creating the ideal customer experience. KEY ACCOUNTABILITIES: Acts as first point of contact for operational and customer issues. Assist the Manager in coordinating workflow, staff training, competencies, evaluation and scheduling as instructed. Recommend changes to maintain high level of productivity in conjunction with the leadership of the Manager. Ensure all new and existing employees are properly trained including signing-off on competencies and other required documentation. Ensure specimens are correctly processed in a timely manner. Ensure that standards for technical efficiency, quality control and other government regulations are adhered to. Assist with the development, interpretation and implementation of related policies and procedures. Provide assistance to employees with the development, interpretation, implementation and updates of the department’s related policies, procedures, and manuals as required. Communicate all issues to Manager and when Manager is absent; all communications should be to the designated replacement. Report all resolved or unresolved issues and complaints to the Manager. Provide guidance and report to Manager any investigation, documentation and implementation of preventative measures for all workplace accidents, injuries, and hazards. Ensure completion of health and safety and 5S reports Ensures that Quality Control/Quality Assurance is run according to department guidelines and with industry standards as well as signing on maintenance sheets. Perform regular Technician duties and when required, will act as the Lead Coordinator. Other duties as assigned. SKILLED KNOWLEDGE REQUIREMENTS: Knowledge Graduate of an approved Medical Laboratory Technician/Assistant course or equivalent years of experience in phlebotomy or medical laboratory. Medical terminology an asset. Technical Skills 3 or more years of experience working in a laboratory/Patient Service environment. Previous experience with training employees. Proficiency with Dynacare related software applications. Sound knowledge of MANQAP requirements. Must have valid driver’s license and have a reliable vehicle. Social Processing Skills Must demonstrate leadership skills via previous work experience, project work or in current role. Must be capable of working under moderate supervision and possess very strong problem-solving skills. Must be adaptable, demonstrate initiative, organize his/her work and exercise judgment. Must be able to work cooperatively and courteously with Laboratory staff and communicate effectively and tactfully at the same time Ability to multitask and work in a team environment. Ability to function in a fast-paced environment. Ability to work independently. Excellent communication skills ***Please refer to Article 2 and 7 of the Collective Agreement regarding temporary positions, job postings, promotions and transfers*** **This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment. **

What you’ll do

The Team Lead oversees daily laboratory operations, coordinates staff workflows, and ensures high standards of quality control and customer service. They are responsible for training employees, managing health and safety compliance, and acting as the primary point of contact for operational issues.

Requirements

Candidates must have a Medical Laboratory Technician/Assistant certification or equivalent experience, along with at least three years of laboratory or patient service experience. Proficiency in Dynacare software, strong leadership skills, and a valid driver's license are required.

Listed skills

• Problem solving · Preferred
• Quality assurance · Preferred
• Leadership · Preferred
• Quality Control · Preferred
• Documentation · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Phlebotomy
• Medical Laboratory Technology
• Workflow Coordination
• Staff Training
• Quality Control
• Quality Assurance
• Problem-solving
• Communication
• Multitasking
• Team Management
• Specimen Processing
• Health And Safety Compliance
• Documentation
• Technical Efficiency
• Tactfulness
• Industry Standards
• Workflow Management
• Valid Driver's License
• Customer Service
• Medical Laboratory
• Problem Solving
• Medical Terminology
• Operations
• Team Leadership
• Scheduling
• Coordinating
• Teamwork

Job areas

• Healthcare
• Management & Leadership
• Science & Research
• Customer Service & Support
• Administrative
• Health Services Manager
• Medical Laboratory Technician
• Medical and Pathology Laboratory Technicians
• Medical and Clinical Laboratory Technicians
• Clinical Laboratory Technologists and Technicians