Customer Service Rep/Planner

Job summary

The role serves as the primary point of contact for customers, managing order entry, production monitoring, and resolving quality or delivery issues. The incumbent will coordinate with internal teams to facilitate problem resolution and ensure compliance with quality policies.

Job details

Company Profile Dynacast Peterborough is known for its multi-slide technology, standard die casting with integrated automation, and IMA (Injected Metal Assembly) precision zinc manufacturing. IMA offers a unique process where precision tooling is combined with metal alloys and is used to join multiple components into a ready-to-use assembly with a single operation. Dynacast Peterborough is dedicated to designing, building, manufacturing, and delivering quality die cast components. Below are additional details about what is offered at the Peterborough location: 40 multi-slide proprietary zinc die casting machines ranging from 12 to 21 tons Five multi-slide proprietary zinc die casting machines ranging from 70 to 200 tons Injected Metal Assembly (IMA) up to one ton Precision tool building with in-house capabilities Design, prototyping, and modeling services Wide range of finishing surfaces available including tumbling, polishing, shot blasting and thermal de-burring Cosmetic or protective coating equipment either through certified suppliers or in-house Wide range of secondary operations including CNC machining, tapping, reaming, and drilling About the Role: The purpose of this role is to serve as our customer's designated "Go To Person", to enter and monitor production of customer orders and escalate the resolution of plant issues regarding quality and delivery problems to maintain Dynacast's reputation in the marketplace. Key Duties & Responsibilities: · To serve as our customer's single point contact in the event of a problem that is not resolved to their satisfaction; · To ensure customer orders meet minimum order quantity, minimum order value, pricing and current revision level; · To pro-actively escalate all serious or potentially serious issues related problems in an expeditious manner; · To liaise, coordinate, communicate and facilitate problem resolution with the necessary functions, to resolve customer issues and communicate production/shipment delays etc.; · To communicate production/shipment delays, tooling issues etc. to customers; · To adjust CUM's & schedules per customer demands; · Follow the Dynacast Quality Policy & Procedures manuals in compliance with IATF requirements; · Develop meaningful relations with "key" customers, manufacturer representatives, and subcontractors; · Recommend production requirements to meet customer needs; and · To be familiar with all Dynacast Sales Policies. Experience: Customer service oriented, with above average verbal and written communication skills; Above average analytical and problem solving skills; A team player with above average organizational and conflict resolution skills; Sense of urgency required; Working knowledge of QAD or other MRP system (preferred) and Microsoft office products (Excel, Outlook); Self-motivated and able to work with minimal supervision. Dynacast Ltd. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources in your application. We thank all applicants for their interest in the role, however only those selected for an interview will be contacted. Job Type: Full-time Schedule: 8 hour shift Day shift Monday to Friday (40 hours per week)

What you’ll do

The role serves as the primary point of contact for customers, managing order entry, production monitoring, and resolving quality or delivery issues. The incumbent will coordinate with internal teams to facilitate problem resolution and ensure compliance with quality policies.

Requirements

Candidates should possess strong communication, analytical, and organizational skills with a sense of urgency. Proficiency in Microsoft Office and experience with MRP systems like QAD is preferred.

Listed skills

• Production Scheduling · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Verbal communication
• Written communication
• Analytical skills
• Problem solving
• Organizational skills
• Conflict resolution
• QAD
• MRP system
• Microsoft Office
• Excel
• Outlook
• Production scheduling
• Order management
• CNC Machining
• Minimum Order Quantity
• Self-Motivation
• Microsoft Excel
• Abrasive Blasting
• Automation
• Polishing
• Customer Service
• Computer Numerical Control (CNC)
• Version Control
• Communication
• Conflict Resolution
• Drilling
• Die Casting
• Sales
• International Automotive Task Force
• Problem Solving
• Material Requirements Planning
• Microsoft Outlook
• Operations
• Prototyping
• Quality Policy
• Reamer
• Subcontracting
• Tapping
• Tooling
• Tumbling

Job areas

• Customer Service & Support
• Manufacturing
• Administrative
• Customer Service Planner
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives