Network Specialist

Job summary

Monitor, troubleshoot, configure, and maintain public safety and critical 911 voice networks, providing second-level support and conducting incident diagnosis and root cause analysis. Support network implementations and equipment changes, proactively tune performance, maintain accurate technical documentation, and communicate network guidance to stakeholders.

Job details

As a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres - one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more at www.ecomm911.ca At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents the many communities that we proudly serve. OUR VALUES RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION We are seeking an experienced Network Specialist to join our highly technical Network Services team. Reporting to the Network Supervisor, the Network Specialist plays a key role in ensuring the stability, security, and performance of public safety and critical 911 voice networks. This position is responsible for providing second-level network support, troubleshooting advanced network issues, performing proactive maintenance, and documenting network activities. The Network Specialist will also participate in the implementation, support, tuning, and management of enterprise-wide, life-critical networks and services, helping to maintain E-Comm's high standards of reliability for its partners. Key to your success will be proven experience with VPN, Cloud networks, routing protocols, Cisco ISE, Cisco switches/routers and Paulo Alto firewalls. This position offers a unique opportunity to contribute to E-Comm’s life-critical network services, supporting public safety across our community. Key Responsibilities: Network Performance Monitoring & Troubleshooting: Continuously monitoring network performance, proactively addressing issues, and conducting tuning to align with service agreements Configuration & Maintenance: Analyzing, configuring, and resolving network-related issues (e.g., security and performance metrics) to ensure network responsiveness, efficiency, and stability; working alongside the Senior Network Specialist to implement equipment changes and configurations Incident & Problem Management: Providing second-level support, performing incident diagnosis and root cause analysis on system performance issues; maintaining accurate records, documents, and statistics related to network operations and incident resolutions Technology & Best Practice Awareness: Staying current with evolving network technologies, best practices, security threats, and protection mechanisms to ensure optimal network safety and performance Documentation & Communication: Preparing and maintaining various technical documents and records; effectively communicating technical concepts, advice, and presentations to internal and external stakeholders WHAT YOU WILL BRING: Degree in Computer Science, Network Engineering, or a related engineering discipline, or a combination of equivalent training and hands-on experience will also be considered Cisco Certified Network Associate (CCNA) certification is required Cisco CCNP Certificate would be advantageous ITIL Foundation v3 (or later) accreditation is preferred In-depth knowledge of network technologies and standards, including switches, routers, firewalls, VPN, encryption, routing protocols, high availability protocols, and virtualization technologies Cloud networking experience would be an asset Strong ability to troubleshoot complex network issues, perform testing, and conduct root cause analysis to address network challenges effectively Proven ability to establish and maintain effective working relationships with internal teams, customers, and external partners Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear advice and presentations Ability to manage tasks and responsibilities with minimal supervision, prioritizing network stability and performance. SECURITY REQUIREMENTS: As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 5 years. To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration. WHAT WE OFFER Meaningful work - work with a sense of purpose, supporting the public and first-responders Competitive salary - with the opportunity for increases 3 weeks’ vacation to start Earned Time Off - eligibility to participate in our Accumulated Time-Off Program 100% paid extended health and dental benefits Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan Career development - we are supportive in developing your skills while pursuing your career at E-Comm Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees. JOB DETAILS: Number of positions: 1 Job status: Regular Full-Time Hours of work: Monday to Friday, 40 hours per week Wage/Salary: $112,361.60 to $117,249.60 (2025 rates) Employee Group: Union Department: Technology Services Location: E-Comm Lower Mainland (3301 Pender Street, Vancouver, BC)/Hybrid CLOSING DATE FOR APPLICATIONS: Open until filled We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email talent@ecomm911.ca.

What you’ll do

Monitor, troubleshoot, configure, and maintain public safety and critical 911 voice networks, providing second-level support and conducting incident diagnosis and root cause analysis. Support network implementations and equipment changes, proactively tune performance, maintain accurate technical documentation, and communicate network guidance to stakeholders.

Requirements

A degree in computer science, network engineering, or a related engineering discipline is required, or equivalent training and hands-on experience; CCNA certification is required, while CCNP and ITIL Foundation are preferred. Candidates should have in-depth networking knowledge and complex troubleshooting experience, strong communication and collaboration skills, and must qualify for the required police security clearance, including at least five years of Canadian residency and Canadian permanent resident or citizen status.

Benefits

• Competitive Salary
• Three Weeks' Vacation
• Accumulated Time-Off Program
• Extended Health Benefits
• Dental Benefits
• Municipal Pension Plan With Employer-Matched Contributions
• Career Development

Listed skills

• Network Troubleshooting · Preferred
• Incident Management · Preferred
• Root Cause Analysis · Preferred
• VPN · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Network Troubleshooting
• Network Performance Monitoring
• Network Configuration and Maintenance
• Incident Management
• Root Cause Analysis
• VPN
• Cloud Networking
• Routing Protocols
• Cisco ISE
• Cisco Switches and Routers
• Palo Alto Firewalls
• Network Security
• Encryption
• High Availability Protocols
• Virtualization
• Technical Documentation and Communication

Job areas

• Technology
• Security & Safety
• Government & Public Sector

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