Field Service Technician

Job summary

Perform field service repairs, installations, and preventative maintenance on strapping equipment at customer locations. Provide customer training, resolve machine performance issues, and maintain accurate service documentation.

Job details

Field Service Technician. Location: Greater Toronto Area. Canada. EAM-Mosca Canada Ltd, based out of Whitby, ON is the world's leading strapping system provider and sets standards for Performance, Reliability, and Innovative Technology. EAM Mosca currently has openings for experienced Field Service Technicians to help expand our technical service force throughout the greater Toronto area in order to bring world class service and quality to our customers. Duties and Responsibilities: Perform Field Service repairs and Installations of strapping equipment. Perform Preventative Maintenance on equipment as scheduled. Provide customer training on proper use of equipment and its maintenance. Work closely with our customers to resolve machine performance issues and determine required services or repairs. Accurately evaluate problems, develop action plan to make repairs both mechanical and electrical. Prepare to have all necessary parts and tools available to perform the task at hand. Work closely with Mosca Engineering reporting specific machine issues that might require changes. Ability to connect to and change PLC settings provided by engineering for Allen Bradley Control Logics and Siemens. Perform diagnostics utilizing test meters and hand tools to correct failures of equipment components. Maintaining control of your vehicle parts inventory, supplies and tools. Complete service call documentation using wireless devices. Perform exit meeting with customer staff on the work performed. Commute in company vehicle and at times long distances. Team, Training and Support In-house training with continuous on-the-job field training with senior field staff. Company car, laptop, some supplied tools, and cell phone. Corporate expense account / credit card. All required Personal Safety Equipment. Company logoed clothing. All supporting parts inventory needed for equipment maintenance. Skill Requirements A strong working knowledge in the mechanical and electrical field. Ability to read and understand mechanical drawings and wiring schematics. A strong knowledge of PLC programming, automation and controls. Sound understanding of hydraulic and pneumatic technology Solid written and verbal communication skills Ability to effectively use and read measuring instruments, such as multi- meter, amp meter, micrometers, and calipers. Ability to establish effective rapport with all levels of employees and customers. Ability to take initiative and work independently. Competent customer services skills, with the ability to analyze the root cause and find permanent solutions to issues. Ability to engage in extensive customer interaction. Solid computer skills (MS Office Applications and Windows-based programs) Corrugated industry experience is a plus. Own tools necessary (some tools will be supplemented). Experience and education Minimum 3 years of field or plant equipment maintenance experience High school diploma; Associates Degree a plus but not required A valid driver's license. Solid Mechanical / Electrical background PLC experience essential. Excellent Pay and Benefits package Medical, Dental and Vision benefits Life and STD Benefits Retirement savings program Paid vacation and holidays EAM-Mosca Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

What you’ll do

Perform field service repairs, installations, and preventative maintenance on strapping equipment at customer locations. Provide customer training, resolve machine performance issues, and maintain accurate service documentation.

Requirements

Requires a minimum of 3 years of field or plant equipment maintenance experience and a strong background in mechanical and electrical systems. Must possess PLC programming knowledge, the ability to read technical schematics, and a valid driver's license.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Life insurance
• Short-term disability benefits
• Retirement savings program
• Paid vacation
• Paid holidays

Listed skills

• Customer service · Preferred
• Troubleshooting · Preferred
• Technical Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Mechanical repair
• Electrical repair
• Preventative maintenance
• PLC programming
• Automation
• Controls
• Hydraulic technology
• Pneumatic technology
• Technical diagnostics
• Customer service
• Troubleshooting
• Technical documentation
• Wiring schematics
• Measuring instruments
• Computer skills
• Field service
• Hand Tools
• Allen-Bradley Controls
• Calipers
• Equipment Maintenance
• Programmable Logic Controllers Programming
• Mechanical Drawings
• Valid Driver's License
• Electrical Wiring
• Customer Service
• Computer Literacy
• Expense Account
• Field Service Management
• Innovation
• Inventory Control Systems
• Preventive Maintenance
• Micrometer
• Programmable Logic Controllers
• Proactivity
• Technical Services
• Verbal Communication Skills
• Vehicle Parts

Job areas

• Trades
• Manufacturing
• Engineering
• Customer Service & Support
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General