Business Support Coordinator

Job summary

The Business Support Coordinator acts as a subject matter expert to ensure successful implementation and ongoing support for corporate customers. They serve as a liaison between sales, engineering, and repair teams to develop and support telephony products.

Job details

Eastlink Designated Office 6080 Young Street, Halifax, NS This position is: 100% on-site from the designated office We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. As a Business Support Coordinator, you will be responsible to attend virtual/in person customer meetings as the subject matter expert and ensure the successful implementation of new customers. The Business Support Coordinator delivers ongoing direct support to Eastlink corporate customers to enhance customer satisfaction and retention. The Business Support Coordinator will communicate regularly and act as a liaison with Telephone Operations & Engineering, Repair, and Marketing on the introduction, support, and development of telephony products. The ideal candidate will be a professional, customer focused individual with the skills sets to troubleshoot and manage multiple priorities within an exciting, deadline driven environment. Responsibilities Provide subject matter expert technical support to the Sales Team, prior, during and after customer sale including: Verify existing programming and local service requirements prior to switch over. Coordinate with Sales and Repair to resolve escalated customer service issues. Communicate with both the client and sales team to propose service enhancements for service. Aid in the training and knowledge share of both internal and external clients on new or updated products. Complete work orders and enter into Eastlink’s provisioning systems. Requirements Experience in a related position, previous telephony experience is an asset. Post-secondary education focused on business or technical related field or equivalent experience is an asset. Proven track record of providing superior customer service. Understanding of Structured Cabling, Fiber Optic, and Fiber Coax systems is an asset. Excellent troubleshooting skills, ability to troubleshoot and maintain telephone setups/systems preferred. Ability to multi-task, prioritize workload based on various service level agreements. Strong interpersonal skills with emphasis on positive results. Valid driver’s license coupled with a satisfactory driver’s abstract. Frequent local and regional travel is required for this position. Why Choose Eastlink? Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization. Get your career started with us and stay with us, your journey begins here!

What you’ll do

The Business Support Coordinator acts as a subject matter expert to ensure successful implementation and ongoing support for corporate customers. They serve as a liaison between sales, engineering, and repair teams to develop and support telephony products.

Requirements

Candidates should have experience in a related role, preferably with telephony knowledge and a track record of superior customer service. A valid driver's license is required for frequent local and regional travel.

Listed skills

• Customer service · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Customer Service
• Troubleshooting
• Telephony Systems
• Project Coordination
• Interpersonal Skills
• Multi-tasking
• Provisioning Systems
• Structured Cabling
• Fiber Optics
• Fiber Coax

Job areas

• Customer Service & Support
• Technology
• Engineering
• Administrative
• Sales