Business Support Coordinator

Job summary

The Business Support Coordinator acts as a subject matter expert to support customer meetings and ensure the successful implementation of new telephony products. They also provide ongoing direct support to corporate customers and act as a liaison between internal departments to resolve service issues.

Job details

Business Support Coordinator Eastlink Designated office: 6080 Young Street, Halifax, NS This position is: 100% on-site from the designated office We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. As a Business Support Coordinator, you will be responsible to attend virtual/in person customer meetings as the subject matter expert and ensure the successful implementation of new customers. The Business Support Coordinator delivers ongoing direct support to Eastlink corporate customers to enhance customer satisfaction and retention. The Business Support Coordinator will communicate regularly and act as a liaison with Telephone Operations & Engineering, Repair, and Marketing on the introduction, support, and development of telephony products. The ideal candidate will be a professional, customer focused individual with the skills sets to troubleshoot and manage multiple priorities within an exciting, deadline driven environment. Responsibilities: Provide subject matter expert technical support to the Sales Team, prior, during and after customer sale including: Verify existing programming and local service requirements prior to switch over. Coordinate with Sales and Repair to resolve escalated customer service issues. Communicate with both the client and sales team to propose service enhancements for service. Aid in the training and knowledge share of both internal and external clients on new or updated products. Complete work orders and enter into Eastlink’s provisioning systems. Requirements: Experience in a related position, previous telephony experience is an asset. Post-secondary education focused on business or technical related field or equivalent experience is an asset. Proven track record of providing superior customer service. Understanding of Structured Cabling, Fiber Optic, and Fiber Coax systems is an asset. Excellent troubleshooting skills, ability to troubleshoot and maintain telephone setups/systems preferred. Ability to multi-task, prioritize workload based on various service level agreements. Strong interpersonal skills with emphasis on positive results. Valid driver’s license coupled with a satisfactory driver’s abstract. Frequent local and regional travel is required for this position. Why Choose Eastlink? Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization. Get your career started with us and stay with us, your journey begins here!

What you’ll do

The Business Support Coordinator acts as a subject matter expert to support customer meetings and ensure the successful implementation of new telephony products. They also provide ongoing direct support to corporate customers and act as a liaison between internal departments to resolve service issues.

Requirements

Candidates should have experience in a related position, with telephony experience and post-secondary education in a business or technical field considered assets. Strong troubleshooting skills, the ability to manage multiple priorities, and a valid driver's license are required.

Benefits

• Training and development • Onboarding support • Career growth opportunities

Listed skills

• Customer service · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Troubleshooting
• Telephony products
• Technical support
• Multi-tasking
• Communication
• Structured cabling
• Fiber optic
• Fiber coax
• Work order management
• Provisioning systems
• Interpersonal skills
• Ability To Meet Deadlines
• Valid Driver's License
• Fiber Optics
• Technical Support
• Business Support Systems
• Customer Service
• Continuous Improvement Process
• Sales
• Marketing
• Interpersonal Communications
• Multitasking
• Operations
• Service-Level Agreement
• Structured Cabling
• Telephony
• Troubleshooting (Problem Solving)
• Prioritization

Job areas

• Customer Service & Support
• Technology
• Engineering
• Sales
• Administrative
• Business Support Coordinator
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers