Service Technician

Service Technician Eastlink Designated Office: 124 Cornwall Rd, Blockhouse, NS, B0J 2E0 This position requires working in the field based out of Blockhouse, NS. Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV. We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Eastlink is currently seeking a Service Technician to join our team in Blockhouse, NS. The successful candidate is required to reside in or be willing to re-locate to this management area. Responsibilities: As a member of an experienced in-field technical team, the Service Technician will be responsible providing superior customer service to our customers through the identification, troubleshooting and correction of service problems in the outside plant for both forward and return path. This will include any faults found from the mainline through to the customer’s premises, which would impair the operation of Eastlink’s services. Committed to maintaining our outside plant network in a timely and effective way, you will work towards the ultimate goal of providing the superior services that Eastlink is known for. Eastlink provides in-house technical and safety training as well as training on specific services and duties that will increase with experience to ensure you have the skills to succeed. Qualifications: As the ideal candidate, you are a professional, customer orientated individual who has strong problem-solving skills, technical aptitude and enjoys working in a fast-paced customer facing work environment. You are a graduate of a recognized Electronics program. Relevant industry repair and maintenance experience is considered an asset. NCTI or SCTE training is considered an asset. Committed to fostering a safe work environment, you proactively demonstrate Occupational Health & Safety work safe practices. Able to travel throughout the region, you require a valid driver’s license coupled with a satisfactory driving record. As part of the recruitment process a drivers abstract, and criminal background check will be requested. You also have the ability to do the following: Manually lift, push and pull up to 90 lbs. Work in inclement weather conditions (including snow, rain & cold) Kneel, crouch and work above shoulders on occasion. Work safely aloft from a ladder, pole gaffs, or bucket truck near energized equipment and/or power lines. Why Choose Eastlink? Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization. Get your career started with us and stay with us, your journey begins here!

The Service Technician identifies, troubleshoots, and corrects service problems in the outside plant from the mainline to the customer's premises. They are responsible for maintaining the network to ensure superior telecommunications service delivery.

Candidates must be graduates of a recognized Electronics program and possess a valid driver's license with a satisfactory record. Physical ability to lift 90 lbs and work in inclement weather or aloft from ladders and bucket trucks is required.

• In-house Technical Training • Safety Training

Identified from the job description. Confirm important requirements above.

• Troubleshooting
• Customer Service
• Outside Plant Maintenance
• Problem Solving
• Technical Aptitude
• Occupational Health & Safety
• Field Service

Minimum education

Trade certificate

Minimum experience

0+ years