System Technician

Job summary

The Service Technician will troubleshoot and resolve service issues within the outside plant network and customer premises. They will also perform maintenance duties and deliver exceptional customer service while ensuring network reliability.

Job details

Advanced System Technician/ Service Technician Work Location: 5602 52 Ave, Bonnyville, AB T9N L2L (This position requires mostly working on field or working from the designated office location.) Department: Operations Reports To: Manager, Operations Employment Status: Full time, 40 hours per week Eastlink is currently seeking a Service Technician to join our team in Bonnyville, AB . The successful candidate is required to reside in or be willing to relocate to this management area. The successful candidate will also be required to participate in an on-call rotation and/or work weekend shifts as needed to support customer and network service requirements outside of regular business hours. Eastlink provides comprehensive in-house technical and safety training, mentoring, and ongoing development opportunities to ensure employees have the skills and support needed to succeed and grow within the organization. What You’ll Be Doing As a member of an experienced in-field technical team, the Service Technician will be responsible for providing superior customer service to our customers: Troubleshoot and resolve service issues within the outside plant network and customer premises. Identify and repair faults impacting Eastlink services on both forward and return paths. Perform a blend of Service Technician and Maintenance Technician duties. Primarily support service work while assisting with network maintenance activities as required. Deliver exceptional customer service and help maintain network reliability. Qualifications: Professional and customer-focused individuals with strong problem-solving skills and technical aptitude. Thrives in a fast-paced, customer-facing work environment. Graduate of a recognized Electronics program. Industry experience in repair and maintenance is considered an asset. NCTI or SCTE training is considered an asset. Demonstrates a strong commitment to workplace safety and consistently follows Occupational Health & Safety (OH&S) best practices. Able and willing to travel throughout the region. Holds a valid driver's license with a satisfactory driving record. Successful candidates must provide a driver's abstract and pass a criminal background check as part of the recruitment process. You also have the ability to do the following: Manually lift, push and pull up to 90 lbs. Work in inclement weather conditions (including snow, rain & cold) Kneel, crouch and work above shoulders on occasion. Work safely aloft from a ladder, pole gaffs, or bucket truck near energized equipment and/or power lines. About Eastlink Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen. Why Work with Us We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run. When you join Eastlink, you'll enjoy: Opportunities for internal growth and promotion Paid vacation and holidays Comprehensive health and dental benefits Company pension plan with employer contributions Employee discounts on Eastlink products and services We’re committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Need an accommodation during the hiring process? We encourage you to reach out and let us know how we can support your participation.

What you’ll do

The Service Technician will troubleshoot and resolve service issues within the outside plant network and customer premises. They will also perform maintenance duties and deliver exceptional customer service while ensuring network reliability.

Requirements

Candidates must be graduates of a recognized Electronics program and possess strong problem-solving skills. A valid driver's license and the ability to perform physical tasks such as lifting 90 lbs and working at heights are required.

Benefits

• Paid vacation
• Paid holidays
• Health benefits
• Dental benefits
• Company pension plan
• Employee discounts
• Technical training
• Safety training
• Mentoring
• Ongoing development opportunities

Listed skills

• Troubleshooting · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Troubleshooting
• Network maintenance
• Customer service
• Electronics repair
• Technical aptitude
• Problem-solving
• Safety compliance
• Field service
• Network reliability
• OH&S best practices
• Mentorship
• Management
• Operations
• Problem Solving
• Troubleshooting (Problem Solving)
• Technical Acumen
• Occupational Safety And Health
• Customer Service
• Valid Driver's License
• Telecommunications
• Safety Training
• Workplace Safety
• Network Service
• Discounts And Allowances
• Good Driving Record
• Power Lines
• Outside Plant

Job areas

• Technology
• Trades
• Customer Service & Support
• Energy
• Security & Safety
• Systems Technician
• Network / Systems Support Specialist
• Computer Network and Systems Technicians
• Computer Network Support Specialists

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