Guest Service Agent

Job summary

The Guest Service Agent is responsible for managing guest check-in and check-out processes while ensuring high levels of customer satisfaction. They also handle financial transactions, promote hotel services, and coordinate with other departments to maintain operational standards.

Job details

RESIDENCE INN TORONTO MISSISSAUGA SOUTHWEST HOTEL OVERVIEW Welcome to the Residence Inn Toronto Mississauga Southwest, conveniently located at 2145 North Sheridan Way in Mississauga. Our extended-stay property is dedicated to providing exceptional experiences for guests who travel like they live. We feature spacious suites with full kitchens, complimentary hot buffet breakfast, indoor pool & fitness center, lobby bar and lounge, sports court, and free parking. Our pet-friendly hotel is designed with workspaces and complimentary Wi-Fi to help maximize every guest's stay. As a part of the esteemed Easton’s Group of Hotels and Marriott International, we uphold a commitment to excellence and hospitality. Join our team and be part of a dynamic and welcoming environment, where your contributions help create memorable experiences for our valued guests. JOB OVERVIEW We are seeking a dedicated Full-time Guest Services Representative to check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Weekend and public holiday availability is required. BENEFITS * World-wide Marriott hotel discounts and benefits * Health & Dental benefits * Discounts on more than 500+ brands for being Easton's team member * Employee appreciation celebrations * Employee Referral Incentive * Comprehensive training programs * Career development opportunities within Marriott International DUTIES AND RESPONSIBILITIES * Welcomes guests in a friendly, prompt, and professional manner. * Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously. * Up-sell rooms where possible to maximize hotel revenue. * Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks. * Issue, control, and release guest safe deposit boxes. * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction. * May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. * Promote teamwork and quality service through daily communications and coordination with other departments. * Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. * In carrying out your duties you will follow all Company and Brand Standards. Join our team at Residence Inn Toronto Mississauga Southwest and help create exceptional extended-stay experiences for our guests!

What you’ll do

The Guest Service Agent is responsible for managing guest check-in and check-out processes while ensuring high levels of customer satisfaction. They also handle financial transactions, promote hotel services, and coordinate with other departments to maintain operational standards.

Requirements

The candidate must be available to work weekends and public holidays. Professionalism, strong communication skills, and the ability to handle cash and credit card transactions are required for this role.

Benefits

• World-wide Marriott hotel discounts and benefits • Health & Dental benefits • Discounts on more than 500+ brands • Employee appreciation celebrations • Employee Referral Incentive • Comprehensive training programs • Career development opportunities

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Front desk operations
• Cash handling
• Credit card processing
• Up-selling
• Communication
• Problem solving
• Hospitality management
• Reservation management
• Concierge services
• Teamwork
• Conflict resolution

Job areas

• Hospitality
• Customer Service & Support
• Administrative