General Manager

Job summary

Lead the Club’s day-to-day operations across Food and Beverage, Member Services, Athletics, Aquatics, Housekeeping, Childminding, and Maintenance, while representing the Club to members, guests, and staff. Improve the member experience and operating efficiency, maintain high standards, develop talent, and manage budgets, labor, receivables, and payables.

Job details

T H E C L U B Eau Claire Athletic Club is a 110,000 sq. ft. private social and athletic club in downtown Calgary. The amenity offering supports Members in their pursuit of social connection, athletic performance and total health and wellness. We are seeking a General Manager to support a growing membership, elevate the Member experience, work with a strong team to protect a positive culture, and drive operational efficiency. www.ecathleticclub.ca T H E R O L E The General Manager is the senior operator of the Club and provides leadership across all operating departments: Food and Beverage, Member Services, Athletics, Aquatics, Housekeeping, Childminding, and Maintenance. The role is to plan and direct the day-to-day operation, exceed Member expectations at every touchpoint, deliver strong and efficient operating performance, and serve as the front face of the Club for Members, guests, and staff. W H A T Y O U W I L L DO Lead. Represent the Club and be the front face for Members, future Members, and staff. Elevate. Set clear expectations and thoughtful plans so the Member experience rises and friction falls. Inspire. Protect the original vision: a social and athletic club where Members simply walk through the door and, through our people and amenities, build or maintain positive change for their whole self. Drive. Treat every step, every hour, and every process as something to be considered and challenged. Exceptional efficiency is part of the standard. Immaculate. Ensure every touchpoint and every visual is considered and maintained on the right frequency. Develop. Make time for emerging talent and put growth opportunities in front of those who can carry the Club. Finance. Own the operating numbers. Review labour, accounts receivable, and accounts payable; keep labour inside the budgeted plan; and ensure money owed to the Club is collected when it is due. W H A T Y O U B R I N G Eight or more years of progressive experience in a luxury hotel or private club, including leadership of multiple departments. This is a career span, not a requirement of eight years already in a General Manager seat. Proven, direct leadership of Front Office / Guest Services or Member Services, Housekeeping, and Food & Beverage. Demonstrated ability to manage budgets, labour, and operating results. Demonstrated ability to market and sell the Club — membership, dining, programs, and the standard of the Club Post-secondary education in hospitality, business, or a related discipline, or equivalent relevant experience. Experience raising or holding standards in a growing or evolving operation. Polished, confident, and personable, with a presence appropriate for a five-star club. W H A T W E O F F E R A warm, collaborative culture. Those who demonstrate sound judgment, strong execution, and alignment with the Club’s vision will enjoy real autonomy. A competitive annual salary of $125,000 to $160,000, commensurate with experience and qualifications, together with a benefits package. The role is full-time and on-site in Calgary. Evenings, weekends, and peak periods are part of the rhythm of the Club. H O W T O A P P L Y Please submit a curriculum vitae and a cover letter to GM@ecathleticclub.ca with the subject line ECAC GM. The cover letter should describe the most significant operation you have led, its size and complexity, the departments under your responsibility, the number of employees you led, and examples of how you improved service, efficiency, and financial performance. Thank you for your application! ECAC

What you’ll do

Lead the Club’s day-to-day operations across Food and Beverage, Member Services, Athletics, Aquatics, Housekeeping, Childminding, and Maintenance, while representing the Club to members, guests, and staff. Improve the member experience and operating efficiency, maintain high standards, develop talent, and manage budgets, labor, receivables, and payables.

Requirements

Requires at least eight years of progressive experience in a luxury hotel or private club, including direct leadership of multiple departments such as Front Office or Member Services, Housekeeping, and Food and Beverage. Candidates should demonstrate budget and labor management, strong operating results, club marketing and sales ability, experience raising standards, and relevant post-secondary education or equivalent experience.

Benefits

• Benefits Package

Listed skills

• Operational Efficiency · Preferred
• Accounts receivable · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Multi-Department Leadership
• Club Operations
• Member Experience
• Guest Services
• Housekeeping Management
• Food and Beverage Management
• Budget Management
• Labor Management
• Financial Performance
• Membership Sales and Marketing
• Operational Efficiency
• Service Standards
• Talent Development
• Accounts Receivable
• Accounts Payable
• Team Leadership

Job areas

• Management & Leadership
• Hospitality
• Sports & Recreation
• Food & Beverage
• Customer Service & Support