Customer Relations Manager

Job summary

Build and maintain client relationships, serve as the primary contact for inquiries and issues, and coordinate with internal teams to meet account needs and service levels. Track customer satisfaction, support onboarding and training, gather feedback for product improvements, and contribute to customer retention and growth.

Job details

Company Description Echo Money provides financial infrastructure for the global internet economy, combining Banking-as-a-Service with stablecoin-based payment rails. The company enables cross-border transactions to move faster and at lower cost than traditional financial systems. By focusing on scalable, technology-driven solutions, Echo Money helps businesses streamline international payments and improve financial operations. Role Description This full-time remote Customer Relations Manager role is responsible for building and maintaining strong relationships with Echo Money’s clients across diverse regions. The person in this role will serve as a primary point of contact, handle inquiries, resolve issues, and proactively identify opportunities to improve the customer experience. Daily responsibilities include managing client communication channels, coordinating with internal teams to address account needs, tracking and reporting on customer satisfaction metrics, and supporting onboarding and training for new customers. The role also involves gathering feedback to inform product enhancements, ensuring service levels are met, and contributing to customer retention and growth initiatives. Qualifications Demonstrated experience in customer relations, account management, or client success in a financial services or technology-driven environment. Strong communication, presentation, and interpersonal skills, with the ability to explain complex financial or technical concepts clearly. Ability to analyze customer data and feedback, use CRM tools, and prepare concise reports and recommendations. Proven skills in conflict resolution, problem-solving, and handling escalations with a calm, solutions-focused approach. Experience working in remote, cross-functional teams and managing relationships across different time zones and cultures. Familiarity with digital payments, Banking-as-a-Service, stablecoins, or cross-border financial products is highly beneficial. Strong organizational and time-management skills, with the ability to prioritize multiple customer requests and projects. Bachelor’s degree in Business, Communications, Finance, or a related field, or equivalent practical experience.

What you’ll do

Build and maintain client relationships, serve as the primary contact for inquiries and issues, and coordinate with internal teams to meet account needs and service levels. Track customer satisfaction, support onboarding and training, gather feedback for product improvements, and contribute to customer retention and growth.

Requirements

Experience in customer relations, account management, or client success in financial services or a technology-driven environment, with strong communication, analytical, organizational, and problem-solving skills. Experience with CRM tools, remote cross-functional teams, and culturally diverse clients is expected; familiarity with digital payments, Banking-as-a-Service, stablecoins, or cross-border financial products is beneficial, along with a bachelor’s degree or equivalent practical experience.

Listed skills

• Account Management · Preferred
• Conflict Resolution · Preferred
• Problem solving · Preferred
• CRM Tools · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Relations
• Account Management
• Client Success
• Client Communication
• Conflict Resolution
• Problem-Solving
• Escalation Management
• Customer Data Analysis
• CRM Tools
• Customer Satisfaction Reporting
• Customer Onboarding
• Customer Training
• Cross-Functional Collaboration
• Customer Retention
• Digital Payments
• Cross-Border Payments

Job areas

• Customer Service & Support
• Management & Leadership
• Finance & Accounting
• Technology