Program Assistant - HUB

Job summary

The Program Assistant will provide administrative and operational support to the Financial Management HUB. Responsibilities include maintaining records, assisting with program coordination, and ensuring efficient office workflows.

Job details

About e4c e4c is a community-focused organization working toward the elimination of poverty through collaboration with partners across sectors. We are dedicated to changing lives and growing inclusive, caring communities by supporting individuals and families in times of need and creating pathways to self-sufficiency. Guided by our core values of courage, compassion, connection, and commitment, we strive for excellence, innovation, and meaningful community impact. Position Summary The Financial Management Hub Program is an initiative intended to enhance the capacity of persons served by supporting housing stability, mental health, and overall well-being. Working collaboratively with community resources, the Financial Management Hub provides financial support to individuals and families facing housing and financial barriers. The Program Assistant supports day-to-day administrative duties, including data entry, record-keeping, managing incoming and outgoing correspondence (phone, fax, mail, etc.), scheduling and confirming appointments, maintaining filing systems, and providing support to Financial Administrators as required. The Program Assistant acts as the first point of contact for telephone, electronic, and walk-in inquiries from the community and ensures that a safe and welcoming environment is maintained for all individuals accessing services at the Financial Management Hub. Key Responsibilities * Respond to telephone, electronic, and in-person inquiries, or redirect them to the appropriate team member. * Provide administrative support to Financial Administrators in day-to-day operations, including but not limited to data entry, documentation and case note recording, correspondence management, scheduling and confirming appointments, coordinating fund distribution, and distributing transit passes. * Provide general information about the Financial Management Hub Program and its services to team members, persons served, and the general public. * Respond to general phone and in-person inquiries in a professional, courteous, and client-centered manner. * Operate and maintain a multi-line telephone and voicemail system, including programming features, setting up new mailboxes, and providing basic technical support to staff. * Receive, sort, and distribute incoming mail and deliveries, and coordinate outgoing mail. * Maintain inventory of office supplies, place orders as required, and arrange servicing of office equipment. * Organize, sort, and file documentation in accordance with established filing systems in a timely and accurate manner. * Send and receive email communications with partner agencies and creditors. Qualifications Education * Diploma in Business Administration, Information Processing or related discipline Certification * Standard First Aid and CPR. * De-Escalation * Crisis Intervention Experience * 1+ years of experience with administrative support and information processing is required. * Knowledge of office equipment and computer software programs i.e., MS Word; MS Excel and MS Outlook * Understanding of complex barriers that affect people living on a low-income is an asset. * Knowledge and use of Database software is an asset. * Knowledge and experience with community programs and resources related to financial literacy is an asset. Compensation and Benefits * Competitive Salary: $46,800.00 * * 3 weeks vacation + 10 paid sick days * Robust Benefits Package * Employee Family Assistance Program (EFAP) * Health Spending Account (HSA) * RRSP Matching * Professional Development Opportunities At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

What you’ll do

The Program Assistant will provide administrative and operational support to the Financial Management HUB. Responsibilities include maintaining records, assisting with program coordination, and ensuring efficient office workflows.

Requirements

The role requires strong organizational and administrative skills to support the team effectively. Candidates should be capable of managing multiple tasks in a professional office environment.

Listed skills

• Administrative Support · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Financial Management
• Program Coordination
• Data Entry
• Record Keeping
• Communication
• Office Supply Management
• Database Software
• Office Equipment
• Voicemail
• Courage
• De-escalation Techniques
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Administrative Functions
• Compassion
• Microsoft Word
• Microsoft Excel
• Mental Health
• Business Administration
• Management
• Crisis Intervention
• Financial Literacy
• Innovation
• Information Processing
• Inventory Management
• Microsoft Outlook
• Operations
• Scheduling
• Filing

Job areas

• Administrative
• Finance & Accounting
• Government & Public Sector
• Program Assistant
• Teacher Assistant
• Teachers' Aides
• Teaching Assistants, All Other
• Teaching Assistants, Except Postsecondary