Shift Lead (LTSH)

Job summary

The Shift Lead supervises and mentors community support workers while ensuring the efficient daily operation of a 24/7 supported housing facility. They collaborate with a multi-disciplinary team to support resident recovery goals through trauma-informed and harm reduction approaches.

Job details

About e4c e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact. Position Summary e4c’s Long-Term Supported Housing provides a home to individuals with complex mental health and additions who require 24/7 on-site support. Operating from a trauma-informed, recovery-oriented, and harm reduction approach, residents will work with the onsite staff to set and work towards their own self-identified recovery goals pertaining to their overall wellness and recovery. The Shift Lead is responsible for supervising, mentoring, and guiding Community Support Workers. This role emphasizes a trauma-informed perspective, an Indigenous worldview, and a strength-based approach to delivering frontline services. As part of a multi-disciplinary team, the Shift Lead shares accountability for helping residents achieve their goals while ensuring efficient and appropriate daily operations. Schedule * Rotating schedule including day, evening and weekend shifts * Hours will vary based on program and team needs, requiring flexibility, including occasional evenings and weekends depending on client needs Key Responsibilities * Lead, mentor, and coach Support Workers while ensuring adherence to organizational policies and fostering a positive workplace culture. * Supervise and support daily frontline operations, ensuring completion of responsibilities and alignment with program goals. * Facilitate team communication, decision-making, and staff engagement in training, meetings, and operational planning. * Oversee resident care by collaborating on recovery-oriented, goal-driven care plans using harm reduction and relational approaches. * Support residents’ holistic wellbeing (physical, emotional, spiritual, mental) through coordination with clinical and community partners. * Promote a respectful, empowering environment, modeling conflict resolution, positive communication, and empathy. * Ensure timely, accurate documentation, reporting, and adherence to health, safety, and contract obligations. * Manage crises and critical incidents, ensuring proper reporting and follow-up with multi-disciplinary teams. * Monitor staff schedules, caseloads, and program outcomes, recognizing and supporting staff performance. * Engage in ongoing professional development and perform other duties to enhance program effectiveness and resident support. Qualifications Education * Diploma or Degree in Social Work, Human Services, or related field. Certification * Standard First Aid and CPR * Suicide Intervention * Valid Class 5 Driver’s License and vehicle * Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract. * Indigenous Awareness * Medication Administration * De-Escalation * Trauma Informed Care * Harm Reduction * Food Safety Experience * 2+ years working with marginalized, high-risk, and vulnerable populations. * 1+ years of leadership or supervisory experience. * Knowledge of Housing First standards and practices. * Broad understanding of homelessness, harm reduction, mental health, addictions, trauma, and cultural and gender diversity. * In-depth knowledge of community resources for health, legal, cultural, income, and housing support. * Strong computer skills in Microsoft Windows environments. * Ability to maintain accurate records and report on outcome-based programs. Compensation and Benefits * Competitive Salary: $52,000.00 * * 4 weeks vacation + 10 paid sick days * Robust Benefits Package * Employee Family Assistance Program (EFAP) * Health Spending Account (HSA) * RRSP Matching * Professional Development Opportunities At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

What you’ll do

The Shift Lead supervises and mentors community support workers while ensuring the efficient daily operation of a 24/7 supported housing facility. They collaborate with a multi-disciplinary team to support resident recovery goals through trauma-informed and harm reduction approaches.

Requirements

Candidates must hold a diploma or degree in social work or human services and possess at least two years of experience working with vulnerable populations. A valid driver's license and various certifications, including First Aid, CPR, and suicide intervention, are required.

Benefits

• 4 weeks vacation
• 10 paid sick days
• Robust benefits package
• Employee family assistance program
• Health spending account
• RRSP matching
• Professional development opportunities

Listed skills

• Supervision · Preferred
• crisis management · Preferred
• Conflict Resolution · Preferred
• Documentation · Preferred
• case management · Preferred
• Communication · Preferred
• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Mentoring
• Trauma-informed care
• Harm reduction
• Crisis management
• Recovery-oriented care
• Conflict resolution
• Documentation
• Staff scheduling
• Indigenous awareness
• Medication administration
• De-escalation
• Case management
• Communication
• Leadership
• Courage
• Empathy
• Trauma Informed Approaches
• De-escalation Techniques
• Accountability
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Valid Driver's License
• Compassion
• Microsoft Windows
• Mental Health
• Social Work
• Decision Making
• Computer Literacy
• Conflict Resolution
• Food Safety And Sanitation
• Human Services
• Medication Administration
• Mentorship
• Operational Planning
• Operations
• Suicide Intervention
• Supportive Housing
• Coordinating
• Trauma Care

Job areas

• Social Services
• Management & Leadership
• Healthcare
• Shift Leader
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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