Founding Product & Operations Associate

Founding Product & Operations Associate About 8/0 We’re the data infrastructure layer connecting employer HR systems to group insurance carriers. Venture-backed. Strong commercial momentum. Small, senior, bilingual team. The Role We build and operate an AI-first ETL platform. Most of the team is focused on building it. A separate arm of the business runs the actual customer implementations: onboarding employers and carriers, managing data integrations, solving the operational complexity that comes with connecting two sides of a regulated industry. Right now, one person sits across both product and operations. That’s the COO. We need a second one. This role sits at the intersection of product and operations. On the product side, you’ll work directly with engineering to shape what we build: writing specs, pressure-testing features, translating customer pain into roadmap decisions. On the operations side, you’ll own how implementations run: onboarding customers, managing data integration workflows, and resolving the issues that surface when real-world data meets a platform still being built. This is not a support role. It’s a co-ownership role on the two most critical functions of the business. What You’ll Own Product Work with the founders and the engineering team to define product requirements and translate them into clear, actionable specs for engineering Stay close to customer implementations and feed operational learnings back into the platform roadmap Pressure-test new features before they ship; surface gaps between what was built and what the customer actually needs Own specific product areas end-to-end as the company scales Operations and Implementations Manage customer onboarding from contract signature through live data flows Own the day-to-day execution of data integrations between employer HR systems and insurance carrier platforms Triage issues that surface during and after implementation; resolve what you can, escalate cleanly when you can’t Build the repeatable processes and internal tooling that make the second implementation faster than the first Cross-functional Maintain business intelligence across the pipeline and operations: the numbers that tell us whether implementations are on track, where we’re losing time, and what to fix next Be a credible, composed presence in front of senior customers; you’re not always handing off to a founder Who You Are 2 to 4 years of experience in a role where you owned more than your title suggested. You’ve worked in a small team, operated with little structure, and figured things out without a playbook. Engineering or technical background preferred. A strong business background is equally welcome if you’re genuinely comfortable in technical environments, can read code, and have worked closely with engineering teams. Systemic thinker. You see a broken process and ask where the leverage is, not just how to patch it. You solve the same problem twice and then build the thing that prevents the third. Technically capable. You don’t need to ship product code, but you’re at home with SQL, REST APIs, JSON, and basic scripting. You reach for automation before you reach for a spreadsheet. AI-forward in your actual workflow. You use LLMs as tools, not toys. You write precise prompts, build small automations, and think about what the model can do before you do it yourself. Customer-facing and composed. You’re polished and credible in front of senior external audiences. You stay calm when something breaks live. Sharp written communicator. Brief. Direct. No filler. Self-directed. The first month, a significant part of your job will be figuring out what the job is. If that excites you, you’ll do well here. Nice to Have Management consulting experience Exposure to product management function Bilingual EN/FR How This Grows The role expands with the company. As we grow, the product and operations functions split into real seats. You’ll have shaped both from the ground up and will have the standing to lead whichever one you want to own. We build the lane around you. Compensation Competitive base. Meaningful early equity. Downtown Montréal preferred, hybrid schedule. One of the first operating hires on the team. How to Apply careers@eightbyzero.com Tell us about a technical problem you solved that wasn’t originally in your job description.

You will work at the intersection of product and operations, defining product requirements and managing customer onboarding and data integrations. This role involves pressure-testing features and resolving operational issues during implementations.

Candidates should have 2 to 4 years of experience in a role with ownership beyond their title, preferably in a small team with little structure. A technical background is preferred, along with strong problem-solving skills and the ability to communicate effectively with customers.

Identified from the job description. Confirm important requirements above.

• Product Management
• Operations
• Data Integration
• Customer Onboarding
• SQL
• REST APIs
• JSON
• Scripting
• Automation
• AI
• Technical Communication
• Problem Solving
• Cross-Functional Collaboration
• Business Intelligence
• Technical Background
• Bilingual

• Technology
• Data & Analytics
• Management & Leadership
• Software
• Consulting

Minimum experience

2+ years

Apply by

Dec 31, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available