Bursar

Job summary

Lead the Student Accounts/Bursar’s Office and oversee student billing, tuition and fee assessments, payments, collections, account reconciliation, financial aid disbursements, and refunds. Ensure regulatory compliance and strong internal controls, manage student financial systems and staff, prepare reports, and collaborate across campus to improve service and administrative processes.

Job details

497412 Richmond Campus Financial Positions Fulltime Staff frame-loader#lazyLoad clinch:authenticated@document->frame-loader#reload" id="3bc2b2d0514dc7d5e09699b468f3424d_favourites"> Title: Bursar Position Type: Fulltime Staff Search Type: External - minimum 7 days Department: 68R000 - University Business Services Division: 4R0000 - Financial Affairs Position Location: Richmond Campus Driver Classification: Non-Driver FLSA: Exempt Schedule Type: Full Time (37.5 hrs per week or more) Hours Per Week Additional Schedule Details: Posted Salary Grade: Exempt - G27 Retirement: KTRS Contact Person Job Summary/Basic Functions The Bursar provides strategic leadership and oversight for the institution’s student accounts, cashiering, collection, billing, and operations, ensuring the accuracy, integrity, and efficiency of all tuition, fee, and related financial transactions. This position plays a vital role in supporting the University’s administrative and student service functions through the timely and accurate billing, collection, and reconciliation of student accounts. The Bursar is responsible for managing tuition and fee assessments, approving account adjustments, processing student refunds, and overseeing the receipt and disbursement of institutional and financial aid funds. The incumbent ensures compliance with all applicable federal, state, and institutional regulations, including reporting and audit requirements, and maintains robust internal controls to safeguard institutional assets. As the institutional expert on student account policies and procedures, the Bursar provides guidance to students, families, and campus stakeholders. This position collaborates closely with offices such as Financial Aid, Registrar, and Finance to resolve complex account issues, enhance business processes, and promote a positive student experience. The Bursar also supervises departmental staff, manages the operation and maintenance of student financial systems, and prepares reports to support financial planning and decision-making. The successful candidate will demonstrate strong leadership, a commitment to customer service, and the ability to implement process improvements that strengthen the institution’s administrative and financial operations. Minimum Qualifications Education: Bachelor degree required. Accounting, Finance, or related field of study preferred. MBA, MPA, or Masters in Accounting or other related business field is preferred. Experience: 5 years of related work experience is required. Progressive management and leadership experience in higher education billing & collections preferred. Licensure & Certifications Preferred Qualifications: Job Duties 30% - Provide leadership and direction for the Student Accounts/Bursar’s Office, including supervision, training, and evaluation of departmental staff. Collaborate with Financial Aid, Registrar, Housing, Finance, and other administrative offices to ensure the integrity of student financial records and coordinated service deliver - (Essential) 20% - Manage all aspects of student billing, tuition and fee assessment, payment processing, and account reconciliation to ensure timely and accurate financial transactions. Oversee the disbursement of financial aid and refunds in compliance with institutional and regulatory requirements. - (Essential) 20% - Serve as the institutional authority on student account policies, federal and state regulations, and guide students, families, and internal stakeholders to resolve complex billing and payment issues. Develop, implement, and maintain policies and procedures governing student accounts, collections, and cash management to ensure efficiency, accuracy, and strong internal control - (Essential) 20% - Prepare, analyze, and present financial and operational reports to support institutional planning, audit readiness, and compliance with federal and state regulations. Oversee system operations for student billing and financial software (e.g., Banner, Transact, etc), ensuring data accuracy and process efficiency. - (Essential) 10% - Participate in institutional committees and initiatives to enhance the student financial experience and improve administrative operations. Lead and support initiatives focused on continuous improvement, customer service excellence, and professional development within the department - (Essential) Sponsorship: {GenericListType_sponsorship} Funding Source: Institutional Open Until Filled: Yes Special Instructions EEO Statement Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice. Background Check Statement Offers of employment are contingent upon a satisfactory background check.

What you’ll do

Lead the Student Accounts/Bursar’s Office and oversee student billing, tuition and fee assessments, payments, collections, account reconciliation, financial aid disbursements, and refunds. Ensure regulatory compliance and strong internal controls, manage student financial systems and staff, prepare reports, and collaborate across campus to improve service and administrative processes.

Requirements

A bachelor’s degree is required, with a degree in accounting, finance, or a related field preferred; an MBA, MPA, master’s in accounting, or related business master’s degree is also preferred. At least five years of related work experience is required, while progressive leadership experience in higher education billing and collections is preferred.

Listed skills

• Leadership · Preferred
• Payment Processing · Preferred
• Collections · Preferred
• Regulatory Compliance · Preferred
• Financial Reporting · Preferred
• Customer service · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Staff Supervision
• Student Account Management
• Tuition And Fee Billing
• Payment Processing
• Account Reconciliation
• Collections
• Cash Management
• Financial Aid Disbursement
• Regulatory Compliance
• Internal Controls
• Financial Reporting
• Audit Readiness
• Student Financial Systems
• Customer Service
• Process Improvement

Job areas

• Finance & Accounting
• Management & Leadership
• Education
• Customer Service & Support

More jobs from EKU Master of Public Administration Program