Senior Analyst, Customer Relationship Management

Job summary

Oversee the university’s Slate CRM, including daily technical operations, system enhancements, data integrity, security, and coordination between technical and functional teams. Lead project planning and communication, guide CRM analysts, collaborate with campus business units, and provide training to stakeholders.

Job details

497756 Richmond Campus Technology Positions Fulltime Staff frame-loader#lazyLoad clinch:authenticated@document->frame-loader#reload" id="9fff82afbdd0f9c3d308ba9372f28a22_favourites"> Title: Senior Analyst, Customer Relationship Management Position Type: Fulltime Staff Search Type: External - minimum 7 days Department: 52R000 - Information Technology Division: 1R0105 - Information Technology Position Location: Richmond Campus Driver Classification: Non-Driver FLSA: Exempt Schedule Type: Full Time (37.5 hrs per week or more) Hours Per Week: 37.5 Additional Schedule Details Posted Salary Grade: Exempt - G22 Retirement: KTRS Contact Person: Tiffany Hampton Job Summary/Basic Functions The Senior CRM Analyst provides technical leadership in the analysis, design, development, integration, and testing of complex technical mission-critical systems that utilize system information systems (SIS) data. Participates in strategic technical decision-making and manages daily operations and system security. provides system problem resolutions to university users through knowledge of software/language and system data and the development of best practices through research. This is done to serve the University's information needs and to assist in easy facilitation of productive business practices of the University. Minimum Qualifications Education: Bachelor's Degree Required, Master's Degree Preferred. Experience: Two years of experience required. Experience working in a university setting in a programming or CRM related field preferred. Must have knowledge of relational databases and computer software and languages. University experience is preferred. Licensure & Certifications Preferred Qualifications: Job Duties 40% - CRM Oversight: Take the lead in overseeing the University's CRM system, serving as the main point of contact between technical and functional teams during the design, analysis, and enhancement of software solutions and systems. Manage daily technical operations of the University CRM, Slate, and maintain procedural manuals to ensure operational efficiency, data accuracy, and information integrity. Act as a subject matter expert on system functionality and play a crucial role in the implementation of new systems by staying updated on developments in institutional research, evolving university objectives, and future programming requirements. - (Essential) 40% - Project Management and Leadership: Provide crucial support in the selection, interpretation, and execution of tasks related to projects. Deliver clear and concise project/status updates, ensuring effective communication. Offer leadership and guidance to CRM Analysts in addressing assessment, planning, and evaluation requirements, focusing on measurable progress and results. - (Essential) 20% - Collaboration and Training: Foster collaboration with various business units across campus to streamline process flows, assess impact, and develop cross-functional systems. Cultivate strong working relationships with business partners and internal teams to promote seamless coordination and innovation for processes. Manage trainings/workshops for campus stakeholders in navigating the CRM system for best practices. - (Essential) Sponsorship: This position is not eligible for visa sponsorship. Funding Source: Institutional Open Until Filled: Yes Special Instructions EEO Statement Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice. Background Check Statement Offers of employment are contingent upon a satisfactory background check.

What you’ll do

Oversee the university’s Slate CRM, including daily technical operations, system enhancements, data integrity, security, and coordination between technical and functional teams. Lead project planning and communication, guide CRM analysts, collaborate with campus business units, and provide training to stakeholders.

Requirements

A bachelor’s degree and at least two years of experience are required; a master’s degree and experience in a university programming or CRM role are preferred. Candidates must know relational databases, computer software, and programming languages.

Listed skills

• Project management · Preferred
• System security · Preferred
• Process Improvement · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• CRM Administration
• Slate CRM
• Project Management
• Technical Leadership
• Relational Databases
• Systems Analysis
• Software Design
• Systems Integration
• Software Testing
• System Security
• Data Accuracy
• Process Improvement
• Cross-Functional Collaboration
• Training and Facilitation

Job areas

• Technology
• Education
• Management & Leadership
• Data & Analytics

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