Creating a future where primary care owns its powerful role in healthcare through technology-enabled innovation.
San Francisco, California
Elation Health is the most trusted technology platform for high-value primary care. Since 2010, the company has delivered clinical-first solutions — built on a collaborative EHR platform — that help practices start, grow, communicate, and succeed in delivering the highest-quality personalized care to patients. Elation Health supports primary care clinicians in upholding the craft of medicine while thriving in an evolving healthcare landscape. Today, Elation Health serves 32,000 clinicians caring for millions of Americans.
Remote · Canada, United States
The Billing SME will act as a bridge between product teams and real-world billing workflows to ensure AI-powered billing features are accurate and trustworthy. This role involves performing user testing, defining success criteria for billing outputs, and providing domain expertise to support product design and customer engagement.
Remote · Canada, United States
You will lead the design process from discovery to delivery, focusing on creating AI-native experiences for primary care clinicians. Additionally, you will collaborate cross-functionally to define strategic direction and mentor other designers to maintain high-quality user experience standards.
Remote · Canada
The Support Subject Matter Expert will manage complex billing and revenue cycle cases, providing practitioner-level judgment for issues beyond standard support capabilities. They will also partner with product teams to improve billing workflows, knowledge bases, and AI-assisted troubleshooting tools.
Remote · Canada, New Zealand, United States
The Engineering Manager will lead, coach, and manage a team of engineers to design, build, and maintain AI-powered clinical products. They will partner with product and UX teams to shape technical direction and ensure the delivery of high-quality features from architecture through deployment.
Remote · Canada
You will lead a high-performing team of Support Specialists and Engineers while treating support as a product to optimize customer outcomes. This involves managing daily operations, driving data-informed product improvements, and ensuring SLA commitments are met through effective coaching and process design.
Remote · Canada
The role involves solving complex customer escalations and configuring AI systems to reduce case volume. The engineer will synthesize customer insights to influence product and engineering roadmaps.
Remote · Canada
The role focuses on managing complex customer escalations and configuring AI solutions to reduce case volume. The specialist will synthesize customer patterns to influence Product and Engineering roadmaps.
