Store Manager - AVEDA Ottawa Rideau Centre - Ottawa. ON

Job summary

The Store Manager is responsible for leading, coaching, and developing the sales team to achieve all sales, customer service, and operational targets. They will create and execute agile business plans, manage in-store events, and oversee daily retail operations.

Job details

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.Description We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package. Qualifications Proven retail management/assistant retail management experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling Previous retail operations experience including inventory and facilities management and cash reconciliation Proven track record of leading a team to achieve sales and customer service targets Experience of creating and executing in-store events Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview Pay Range:Anticipated Base Salary Range $52,700.00 to $66,000.00 (Depending on qualifications, skills, experience and/or budget), based on a 40 hour work week (range to be scaled accordingly). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)). You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding. Equal Opportunity EmployerWe are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request. Artificial Intelligence is used to compare and screen an applicant’s resume as against the posted job description.

What you’ll do

The Store Manager is responsible for leading, coaching, and developing the sales team to achieve all sales, customer service, and operational targets. They will create and execute agile business plans, manage in-store events, and oversee daily retail operations.

Requirements

Candidates must have proven retail management experience, preferably in cosmetics, along with strong business planning and leadership skills. Proficiency in Microsoft Office and retail point-of-sale software is required, as is the ability to work flexible retail hours.

Benefits

• Health insurance • Dental insurance • Vision insurance • Wellness programs • Family support programs • Life insurance • Disability insurance • Retirement savings plans • Education-related programs • Paid holidays • Paid vacation time • Incentive compensation programs

Listed skills

• Facilities Management · Preferred
• Customer service · Preferred
• Microsoft Office · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Team leadership
• Coaching
• Business planning
• Sales analysis
• Customer service
• Inventory management
• Facilities management
• Cash reconciliation
• Event management
• Staff scheduling
• Microsoft Office
• Point-of-sale software
• Strategic targeting
• Customer relationship management
• Cash Reconciliation
• Sales Analysis
• Retail Operations
• Professional Hair Care
• Self-Starter
• Consumer Insights
• Accountability
• Artificial Intelligence
• Customer Relationship Management
• Management
• Business Planning
• Customer Service
• Training And Development
• Cosmetics
• Disabilities
• Event Management
• Facility Management
• Family Support
• Sales
• Leadership
• Marketing
• Point Of Sale
• Retail Management
• Retail Sales
• Skin Care
• Vision Insurance
• Scheduling

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Aveda Advisor
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers