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Company Description Element Freight is a logistics company with over 20 years of experience supporting manufacturing and wholesale organizations. The company coordinates transportation with carefully selected, cost-effective carriers to ensure shipments arrive safely and on time across Canada, North America, and international destinations. Team members prioritize professional, approachable service and are committed to being available to customers around the clock. Element Freight maintains strong, respectful relationships with carriers and is dedicated to helping businesses overcome shipping challenges and improve their logistics performance. Role Description This is a full-time, on-site role based in Chilliwack, BC. The role involves supporting day-to-day logistics operations, including coordinating shipments, communicating with carriers, and ensuring delivery schedules are met. The team member will respond to customer inquiries, provide shipment updates, and help resolve service issues to maintain high levels of customer satisfaction. Responsibilities also include maintaining accurate records, working closely with internal and external stakeholders, and contributing to process improvements that enhance service quality and efficiency. Qualifications Strong customer service skills, including experience in Customer Service and Customer Support. Ability to contribute to positive Customer Experience and high Customer Satisfaction. Experience working in or with Customer Service Representatives teams or similar client-facing roles. Excellent communication, problem-solving, and relationship-building abilities. Organizational skills with attention to detail and accuracy in documentation. Comfort working in a fast-paced logistics or transportation environment; prior industry experience is an asset. Proficiency with basic computer applications and willingness to learn new systems. Reliability, professionalism, and the ability to work collaboratively on-site in Chilliwack, BC.

The role involves coordinating shipments and communicating with carriers to ensure delivery schedules are met. It also includes responding to customer inquiries and maintaining accurate records to enhance service quality.

Candidates should have strong customer service experience and the ability to work in a fast-paced logistics environment. Proficiency with basic computer applications and a professional, collaborative approach are required.

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Support
• Logistics Coordination
• Problem Solving
• Relationship Building
• Communication
• Organizational Skills
• Documentation
• Computer Proficiency

• Logistics
• Transportation
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 5, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available