ES

Elim Solutions Inc, Oracle NetSuite Alliance Partner

Verified Job Source

Services that Simplify

Markham, Ontario

IT Services and IT Consulting
11–50 people

About

Elim Solutions is an Oracle NetSuite Alliance Partner founded by former NetSuite employees. Since 2008, we have delivered 1,100+ NetSuite projects for 600+ businesses across 15+ countries, including manufacturers, distributors, retailers and grocers. Some of our clients are adopting NetSuite for the first time. Others already use it, but struggle with a setup that never fit how they actually work. HOW WE WORK - Understand first. Before anything is built, we map how orders, inventory and money move through your business. We identify the workarounds costing your team time. - Recommend clearly. You hear what we would do in your position and why, even when the right answer is "don't customize that". You sign off on the design before we build, keeping scope fixed and eliminating mid-project surprises. - Deliver properly. Senior consultants lead your project from kickoff to go-live. We build in a sandbox copy of your account and test every process before it reaches you. - Stay invested. Go-live is the start of the relationship, not the end. Over 500 clients keep us on after their project. With 96% staff retention, the people who built your system are the same people improving it years later. WHAT WE DO NetSuite implementation, customization, development, integrations, managed services, premier support and training. We also build products native to NetSuite, including PIMS for physical inventory counts and A/R One for collections. If NetSuite is not working the way your business operates, tell us what needs fixing. Book a free assessment at elimsolutions.ca. A senior consultant at Elim will review your setup, explain what we would change and why, and leave the final decision to you.

Open positions

NetSuite Service Desk Manager

Remote · Canada

Lead daily service desk operations for NetSuite SuiteApps and client environments, including queue management, complex technical troubleshooting, incident escalation, and client communication. Manage and develop support representatives, report service performance through KPIs, and collaborate with Product, Engineering, and Service Delivery to improve support and products.