Sales Centre Representative

Job summary

The representative is responsible for closing sales over the phone and providing exceptional customer service support for various brands. They must also maintain accurate customer records and collaborate with the team to meet performance objectives.

Job details

Replies within 24 hours Benefits: * Bonus based on performance Job Summary This position is in person in our office in Kingston, Ontario This position starts May 11, 2026 Our company is seeking driven, tech-savvy sales and customer service representatives with a customer-first mindset to sell our various services and provide customer service support. Candidates who thrive in a fast-paced, target-driven environment will excel in this role. Applicants with sales/customer service experience and proficiency with CRM software and MS Office applications are preferred. Our Residential Sales and Customer Service Representatives are responsible for closing sales and providing customer service support for franchises of our two brands that pay for Call Center support. We offer comprehensive training from day one and have coaches who are dedicated to your success in meeting our sales performance objectives as well as providing exceptional customer service. PRIMARY RESPONSIBILITIES: * Close Deals with Confidence: Use your expertise to close deals over the phone. You'll be well-versed in our diverse range of services, tailoring your pitch to resonate with each homeowner's requirements and concerns. * Advocate Our Values: As the front line of our business, you'll not just sell services but also represent our core values of being authentic, driven, trustworthy, supportive, and pioneering. Your interactions with potential clients represent all of Happinest Brands. * Engage with Genuine Interest: Build authentic connections with homeowners who reach out to us, keen on leveraging our services. Your approach will not just be about selling but understanding their needs and guiding them to the best solutions. * Provide Exceptional Customer Service: Our customers are our number one priority and ensuring we help educate, answer their questions and solve their problems while also maintaining a friendly and upbeat attitude is of utmost importance. * Achieve and Surpass: It's not just about hitting the numbers (but we like to hit our numbers!). We value excellence and persistence. Meet the set productivity targets, and then push the boundaries. Celebrate your milestones and then set new benchmarks. * Team Collaboration: While individual achievement is vital, you will also work in conjunction with a dedicated team. Sharing insights, strategies, and feedback will be a regular part of your role, aiming for collective success. Skills * Strong sales skills with the ability to upsell products and services effectively. * Proficient in data entry with attention to detail to ensure accuracy in customer records. * Excellent phone etiquette and communication skills, both verbal and written in English. * Ability to analyze customer needs quickly and provide appropriate solutions. * Proven experience in customer service roles, demonstrating a commitment to enhancing the customer experience. Compensation Hourly rate of $19.50 plus attainable Biweekly performance bonus. Review of hourly wage after 3 months. Our Sales Centre hours are Monday- Friday 7am-7pm , and Saturday 9am-5pm. Please only apply if you are capable of working within these hours. Join our team today as a Call Center Representative, where your skills will contribute significantly to our mission of delivering exceptional service! Compensation: $19.50 per hour Elite Window Cleaning is growing and looking for positive people who enjoy the outdoors to join our team! Since opening in April 2012, Elite Window Cleaning has grown to be one of the largest window cleaning companies headquartered in South Eastern Ontario. Our professional team cleans more than hundreds of residential homes and dozens of commercial properties each year. We love what we do, and it shows in every window we clean. WE ARE THE CLEANER, SAFER, BETTER, WINDOW CLEANING COMPANY. All Elite Window Cleaning locations are independently owned and operated. All positions identified here are positions offered by individual Elite Window Cleaning franchisees who will interview, hire, pay, manage, etc. the person who is hired for that respective position at each specific location. All Elite Window Cleaning employment opportunities potentially identified through this page are offered by individual Elite Window Cleaning franchisees. These positions are not through Elite Window Cleaning or the franchise. They are offered exclusively through local Elite Window Cleaning franchisees.

What you’ll do

The representative is responsible for closing sales over the phone and providing exceptional customer service support for various brands. They must also maintain accurate customer records and collaborate with the team to meet performance objectives.

Requirements

Candidates should have previous experience in sales or customer service and be proficient in CRM software and MS Office applications. Strong communication skills and the ability to work in a fast-paced, target-driven environment are essential.

Benefits

• Performance-based bonus • Comprehensive training

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• MS-Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Upselling
• Data entry
• Phone etiquette
• Communication skills
• CRM software
• MS Office
• Problem solving
• Active listening
• Time management
• Attention to detail

Job areas

• Sales
• Customer Service & Support
• Administrative