Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Minimum education
- Bachelor’s degree
- Apply by
- Nov 11, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level
Job summary
Manage a portfolio of B2B eCommerce clients, guiding onboarding, adoption, retention, and growth while serving as their internal advocate. Monitor fulfillment performance, resolve challenges, coordinate with operations, technology, and sales, conduct business reviews, and identify expansion opportunities.
Job details
Location: New Jersey, North America Department: Customer Success At CIRRO Fulfillment, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 20 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences. We’re looking for a Customer Success Manager to join our North American team and drive long-term customer satisfaction, retention, and growth. What You’ll Do Own and manage a portfolio of B2B eCommerce clients, acting as their trusted logistics partner. Drive onboarding, adoption, and long-term success with CIRRO’s fulfillment services. Serve as the client advocate internally—aligning with operations, tech, and sales to ensure a seamless experience. Analyze fulfillment performance metrics, proactively address challenges, and drive continuous improvement. Conduct regular business reviews and maintain clear communication with stakeholders. Identify upsell and expansion opportunities that support client growth. What You’ll Need 2+ years in customer success, account management, or logistics operations (3PL/eCommerce preferred). Strong problem-solving skills and the ability to simplify complex logistics topics for clients. Excellent communication and relationship-building abilities. Experience with logistics platforms, WMS, or order management systems is a plus. Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business. Why CIRRO Competitive pay and benefits Fast-growing, tech-forward company Collaborative, global team culture Room for growth in a high-impact role CIRRO Fulfillment is an equal opportunity employer.
What you’ll do
Manage a portfolio of B2B eCommerce clients, guiding onboarding, adoption, retention, and growth while serving as their internal advocate. Monitor fulfillment performance, resolve challenges, coordinate with operations, technology, and sales, conduct business reviews, and identify expansion opportunities.
Requirements
Requires at least 2 years of experience in customer success, account management, or logistics operations; experience in 3PL or eCommerce is preferred. Candidates should have strong problem-solving, communication, and relationship-building skills; logistics platform, WMS, or order management system experience is a plus, and a bachelor’s degree or equivalent experience is preferred.
Benefits
- Competitive Pay
- Benefits
- Growth Opportunities
Listed skills
- Continuous Improvement · Preferred
- Client Onboarding · Preferred
- Problem solving · Preferred
- Logistics Operations · Preferred
- Account Management · Preferred
- Upselling · Preferred
- Relationship Building · Preferred
- Cross-Functional Collaboration · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer Success
- Account Management
- Logistics Operations
- Client Onboarding
- Client Adoption
- Relationship Building
- Problem-Solving
- Fulfillment Performance Analysis
- Stakeholder Communication
- Cross-Functional Collaboration
- Continuous Improvement
- Upselling
- Business Reviews
- Warehouse Management Systems
- Order Management Systems
Job areas
- Customer Service & Support
- Logistics
- Management & Leadership
- Transportation