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Embark Student Corp.

Verified Job Source

Guiding families along their post-secondary education savings journey.

Toronto, Ontario

Financial Services
501–1,000 people

About

We're Canada's education savings and planning company! At Embark we aim to give families and students across Canada the tools and advice they need to make the most out their post-secondary journeys and take hold of their future. Interested in helping children realize their full potential through a post-secondary education? Consider making a difference with us!

Open positions

Bilingual Customer Success Representative (Mandarin or Cantonese/English)

On-site · Toronto

The representative will deliver exceptional customer service by addressing inquiries regarding RESP services via phone, email, and chat. They are responsible for identifying customer needs, guiding users through digital self-serve options, and maintaining accurate, confidential account records.

Customer Success Representative (Contract)

On-site · Toronto

The representative will deliver exceptional customer service by addressing inquiries regarding RESP services via phone, email, and chat. They are also responsible for identifying customer needs, maintaining accurate records, and collaborating with other departments to ensure a smooth customer experience.

Bilingual Customer Success Representative (French/English)

On-site · Toronto

The representative will deliver exceptional customer service by addressing inquiries regarding RESP services via phone, email, and chat. They are responsible for identifying customer needs, maintaining accurate records, and collaborating with other departments to ensure a smooth customer experience.

Bilingual Customer Success Representative (French/English)

Remote · Canada

Provide customer support for RESP-related services, including contributions, payments, and account inquiries, through phone, email, and online chat. Identify customer needs, guide customers to suitable solutions and self-service options, maintain accurate and confidential records, and help improve the customer experience.

Customer Success Representative (Contract)

Remote · Canada

Provide customer support by phone, email, and online chat, answering RESP-related questions and helping customers with contributions, payments, and account inquiries. Identify customer needs, guide customers to suitable solutions and digital self-service options, maintain accurate and confidential records, and contribute to team coverage and customer experience improvements.

Bilingual Customer Success Representative (Mandarin or Cantonese/English)

Remote · Canada

Provide customer support and guidance on RESP contributions, payments, and account inquiries through phone, email, and online chat. Resolve customer challenges, promote digital self-service and relevant specialist referrals, maintain accurate and confidential records, and help improve the customer experience.