Outside Account Manager

Company DescriptionWith over 115 years of experience, Noble, a division of EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At Noble, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.Why Join Our Team?Noble is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!In addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex timeJob DescriptionAs an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. You will become an integral part of each account, understanding the customer’s business and needs, ensuring our role as their primary supplier.Additional duties will include:Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships in order to generate and close profitable salesProspect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospectsLead and own the sales process including producing sales call reports, territory planning and growth targetsAnalyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit CentreProcess orders, quotes, job packages and any other sales functions requiredInvestigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits of the Profit CentreWork with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standingDevelop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventionsUnderstand and follow all safety regulations at all customer locations as well as at the Profit CentreSupport the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre teamPerform other tasks as requested by the Profit Centre ManagerQualificationsCollege and/or University degreeA minimum of 2 years of experience with customer service or counter salesValid driver’s license with a clean driver’s abstractProficient in the use of Microsoft Office softwareOutstanding customer service and verbal communication skillsDriven to continually identify and pursue new customers and to profitably increase market share of each assigned customerAbility to gain comprehensive knowledge of product and value-added servicesExcellent relationship building skills with customers, vendors, and teammatesAble to work independently with minimal supervision while maintaining tight deadlines with multiple projectsAbility to learn and operate the applicable software system used to process ordersIntermediate math skills · Able to learn how to operate material handling equipmentPreferred Skills:Previous experience with or knowledge of plumbing and building products sold at the Profit CentreExperience using Infor M3Additional InformationSalary Range - $55,000 and/or Based on experienceEMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

Develop and maintain ethical customer relationships to maximize profitable sales and grow market share. Visit customer sites to assess needs, manage the sales process, and resolve customer issues in a timely manner.

Requires a college or university degree and at least 2 years of experience in customer service or counter sales. Must possess a valid driver's license and proficiency in Microsoft Office software.

• Competitive Salary • Benefits • Profit Sharing • Pension Plan With Employer Contributions • Work-life Balance • Flex Time • On-the-job Training

Identified from the job description. Confirm important requirements above.

• Account Management
• Sales Prospecting
• Customer Relationship Management
• Territory Planning
• Market Share Analysis
• Order Processing
• Conflict Resolution
• Strategic Vendor Programs
• Microsoft Office
• Verbal Communication
• Relationship Building
• Time Management
• Basic Mathematics
• Material Handling Equipment Operation

• Sales
• Construction
• Trades
• Customer Service & Support
• Logistics

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week