Technical Writer- 2026-89

Job summary

Posting ID: 2026-89 Position Title: TECHNICAL WRITER Hire Date: 11/1/2026 Position End Date: 3/31/2027 Job Description: 1. Role Definition Technical Writer: Focuses on translating complex technical workflows, system specs, and procedures into clear, structured, and easy-to-read documentation. 2. Scope of Work & Key Deliverables Audit & Evaluation: Audit current user guides, analyze click-through rates and usage metrics, and provide a detailed gap assessment with required updates. User Guide Creation & Maintenance: Author and update user guides, job aids, and support resources f…

Job details

Posting ID: 2026-89 Position Title: TECHNICAL WRITER Hire Date: 11/1/2026 Position End Date: 3/31/2027 Job Description: 1. Role Definition Technical Writer: Focuses on translating complex technical workflows, system specs, and procedures into clear, structured, and easy-to-read documentation. 2. Scope of Work & Key Deliverables Audit & Evaluation: Audit current user guides, analyze click-through rates and usage metrics, and provide a detailed gap assessment with required updates. User Guide Creation & Maintenance: Author and update user guides, job aids, and support resources for the upcoming major release. Top Skills: Role Focus: Technical documentation, system specs translation, step-by-step workflow documentation, and structured user guide creation/maintenance. Key Responsibilities & Deliverables: Documentation Audit & Gap Assessment: Audit existing CreditLens user guides, analyze usage/feedback, and identify outdated procedures or missing functionality. User Guide Overhaul & Maintenance: Author, update, and standardize comprehensive user guides, technical manuals, release notes, and step-by-step procedure documents for the CreditLens SaaS platform and business banking release. Target Operating Models (TOMs): Translate complex technical system specifications and API/model updates into clear, structured, and easy-to-read documentation for end users and support teams. Resource Centralization: Maintain standardized, audit-ready documentation in shared repositories. Key Qualifications: Proven track record in software/SaaS technical writing, software user guide creation, and workflow mapping. Strong technical comprehension and ability to collaborate with developers, business analysts, and credit specialists. Engagement Model: Immediate project/contract engagement for the initial technical guide overhaul and ongoing maintenance cycles. Project Description: Given the fluid nature of the CreditLens SaaS platform, updates to our user guides have not been well maintained throughout the solution upgrades. A substantial overhaul of our technical guides is required in preparation for the upcoming business banking release.

Listed skills

• Technical · Preferred
• Audit · Preferred
• maintenance · Preferred
• User Guide Creation · Preferred
• assessment · Preferred
• Documentation · Preferred
• Évaluation · Preferred
• Software · Preferred
• preparation · Preferred
• Technical Documentation · Preferred
• Organization · Preferred
• Attention to detail · Preferred

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