The only Autonomous CX platform. Powered by Fuel AI for social marketing, commerce & care.
Columbus , Ohio
Emplifi is the unified customer engagement platform powering the way enterprise brands connect, convert, and care across every social, commerce, and service touchpoint. Trusted by 20,000+ brands worldwide, Emplifi Fuel brings together Social Marketing, Social Commerce, and Social Care into a single AI-powered platform, eliminating siloed tools, disconnected data, and fragmented customer journeys that hold modern teams back. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Social Marketing and the Forrester Wave™: Social Suites, Q4 2024, Emplifi combines 20+ years of CX innovation with intelligent automation and deep industry expertise to help brands publish, listen, care, and sell at scale. AI is embedded throughout the platform today, with autonomous CX capabilities on the horizon. One platform. One customer story. Measurable business impact.
On-site · Toronto
The Customer Success Manager serves as the primary point of contact for clients, managing onboarding, product adoption, and retention strategies. They are responsible for identifying expansion opportunities and gathering client feedback to drive continuous improvement.
On-site · Toronto
The Customer Success Manager will manage client relationships, oversee onboarding, and drive product adoption to ensure high retention and renewal rates. They will also identify expansion opportunities and act as a primary advocate for clients within the organization.
