Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Creating an engaging work environment for colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests. The Laundry Operations Manager is an integral role within our hotel, reporting to the Director of Housekeeping and overseeing the laundry operations by leading 20 - 30 colleagues who process and cater to the laundry needs of the 446 guest room resort, including spa, recreational facilities, golf course, multiple F&B outlets and external contracts. The standards and values you model as the Laundry Operations Manager will inspire our team and ensure our guests & colleagues have a memorable experience.

Your Job Duties Include:

• Managing day-to-day operations of the laundry department, ensuring quality, standards and meeting the expectations of our guests and colleagues on a daily basis.
• Ensure the highest level of cleanliness in accordance with Fairmont Hotels & Resorts standards, policies and procedures
• Effectively and accurately manage payroll and departmental expenses of the Laundry Department, within budgeted and forecasted guidelines.
• Effectively lead employee relations within the laundry department
• Conduct monthly communication meetings, attend hotel meetings as required and ensure effective employee performance management standards are met.
• Maintain a motivated and engaging team by actively working and following up on colleague engagement and well-being.
• Maintaining an environment that promotes the Health, Wellness and Safety of both Colleagues and Guests
• Promote team work within the department and ensure strong interdepartmental relationships are maintained
• Oversee all aspects of talent acquisition and internal mobility, from recruitment and interviews to hiring and promotions within the laundry department.
• Train, coach and develop staff in accordance with hotel standards to ensure the best quality of service is offered to our internal and external guests
• Work closely with the resort’s Engineering team to uphold a preventive maintenance program and ensure prompt completion of all equipment repairs as needed
• Ensure the prompt courteous pick-up and delivery of guest laundry, deliver service according to the Fairmont, LQA & Forbes Standards
• Maintaining a strong relationship with the year round and seasonal laundry contracts in the Town of Jasper
• Work closely with the Director of Housekeeping & Director of Rooms to prepare & monitor the annual Laundry operating budget including revenue streams, labour costs and operating supplies
• Perform linen inventories and manage par levels to ensure adequate inventory is available to meet operational demands
• Develop and execute capital projects related to the laundry facility, in collaboration with the Director of Housekeeping / Rooms
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
• Engage actively in hotel committees as required
• Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum of 3-5 years' leadership experience, preferably in a Laundry or Housekeeping environment
• Knowledge of laundry equipment and cleaning products an asset
• Strong organizational and administration skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast paced, diverse environment
• Knowledge of the Property Manager System / Opera and other operating systems an asset
• Excellent problem solver and decision maker

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com

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