Company Description A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont? A Rich History Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy! Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About The Application Process At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description

• Ensure smooth running of the banquet floor, leading Servers, bartenders, porters in their duties.
• Attend daily management briefings.
• Execute meetings and events through thorough review of BEO details.
• Review room set-ups for accuracy.
• Plan and co-ordinate event details with kitchen, stewarding and catering.
• Conduct pre & post function briefings and foster effective communication with staff.
• Ensure standards are adhered to through regular quality checks of colleague work.
• Direct staff in maintaining clean, tidy and organized back of house service areas.
• Build & maintain communication channels with organizers before, during and after all services to ensure all needs are exceeded (minimum 40min check in with clients).
• Coordinate on site changes with kitchen and stewarding.
• Communicate with catering and all other departments as needed on the outcome, opportunities & successes of all functions through function log and personal follow up.
• Coach and counsel line staff during shifts.
• Participate in monthly communication meetings.
• Undertake staff performance reviews.
• Follow disciplinary process to maintain colleague accountability.
• Aid them so they may excel in their positions.
• Ensure that billing of convention items is correct and posted in a timely manner.
• Follow established Billing Procedures.
• Liaise inter-departmentally to ensure that guest’s needs are prioritized.
• Maintain strong focus & constructive approach to achieving department goals with regards to: Meeting Planner Scores, Colleague engagement, Revenue prioritization and Health & Safety.
• Conduct frequent inspections of Banquet facilities and equipment.

Physical Aspects Of Position (included But Not Limited To)

• Frequent standing and walking throughout shift.
• Occasional lifting and carrying up to 50 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending, stairs and ramps.

Qualifications

• Fluency in English (written and verbal) required
• Post-Secondary Hospitality Degree an asset.
• Strong computer skills in Microsoft Suite required.
• Two years food and beverage management experience required.
• Previous experience in banquets in a luxury hotel is preferred.
• Experience in a unionized workplace preferred.

Additional Information

What’s in it for you?

• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.