Located in Montreal, Quebec, the Canadian company Groupe Marcelle is a leader in the cosmetics industry. With the highest standards of quality and excellence, Groupe Marcelle develops, manufactures, and distributes care and makeup products and accessories with a portfolio of four brands: Marcelle, Watier, Annabelle and CW Beggs and Sons.

At Groupe Marcelle we believe in an environment where passion can be expressed, creative minds lead to exceptional innovation, audacity and focus are a pillar of great success and acts of empowerment, collaboration and humanity are widely encouraged. Because our purpose is to “Cultivate beauty in our world”, we strive to care for you, people and the environment. We are looking for professionals who will exemplify these values and bring energy and commitment to results.

Join a company with more than 350 employees in the cosmetics field and play a key role in the organization.

Groupe Marcelle is currently looking for a full-time, permanent Inside Sales Representative.

Reporting to our Regional Sales Manager, Quebec, the Internal Sales Representative will play a key role in driving sales growth and maintaining our customer experience. The incumbent will manage a portfolio of client accounts and maintain regular communications through structured telesales activities, while applying the company’s internal sales methodology.

In collaboration with the field sales team, this role contributes to achieving business objectives and optimizing the company’s brand presence with retailers.

A CAREER SIGNED GROUPE MARCELLE

At Groupe Marcelle, we dare to grow together and fully invest ourselves to build a future worthy of our Canadian pride.

Work Location

• Remote

Why choose Groupe Marcelle?

• A growing Canadian company
• A stimulating environment where boldness, empowerment, and partnership are encouraged
• A human and committed team made up of passionate people moving forward together

Benefits matching your talent

• Competitive base salary
• Flexible hours promoting work-life balance, including the possibility of leaving earlier on Fridays
• Medical and dental insurance
• Health and wellness spending account
• Retirement plan and Tax-Free Savings Account (TFSA)
• Telemedicine services
• Employee Assistance Program
• Performance bonuses
• Paid holidays during the Christmas season
• Paid time off for your birthday
• Employee discounts on all Groupe Marcelle products, including exclusive previews of new launches
• Free access to our on-site gym at headquarters

YOUR RESPONSIBILITIES WILL BE

Sales and Account Management

• Develop and manage a portfolio of client accounts through structured telesales activities.
• Follow up regularly with clients to identify business opportunities and support sales growth.
• Be accountable for sales results related to the accounts under your management.
• Implement proactive actions to develop existing accounts.

Call Cycle Management

• Adhere to account mapping and call frequency guidelines established by the sales management team.
• Follow the sales call cycle to ensure consistency and frequency of client interactions.
• Ensure effective follow-up on business and promotional priorities.

Customer Experience

• Deliver high-quality customer service and maintain strong client relationships.
• Proactively escalate situations involving dissatisfied clients.
• Collaborate with the Regional Sales Director to ensure effective account management.

Tools and Processes

• Use internal tools and systems (e.g., PAWA, S3000, Excel, Outlook) in accordance with organizational standards.
• Keep client information up to date and rigorously track sales activities.

WE WOULD LIKE TO MEET YOU IF YOU HAVE

• Experience in telesales, inside sales, or customer service
• Experience in a retail environment (an asset)
• Interest in the cosmetics and beauty industry
• Proficiency with computer tools and customer relationship management (CRM) systems
• Bilingualism – The person will communicate with clients across Canada

AND IF YOU ARE

• Excellent in both written and verbal communication
• Professional and credible in your interactions with clients
• Collaborative and comfortable working in a team environment
• Effective in managing your time and priorities
• Able to perform in a structured environment with clear objectives
• Proactive and solution-oriented

The task and responsibilities listed above are summaries and indicatives.

TO APPLY

We invite interested individuals to use our online recruitment module by submitting an application to https://dayforcehcm.com/CandidatePortal/en-US/groupemarcelle.

DIVERSITY AND INCLUSION

Groupe Marcelle wants to offer equal employment opportunities to all. It invites women, members of visible and ethnic minorities, Aboriginals, and persons with disabilities to apply. Groupe Marcelle is also committed to pursuing the integration of diversity and making it a source of enrichment and pride for all its employees.

The use of the masculine gender in this document refers to both men and women.

Groupe Marcelle thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

To learn more about our company, feel free to visit our LinkedIn page: https://www.linkedin.com/company/groupe-marcelle