CUPE

Job Title: Release Of Health Info Specialist
Status: Regular Full Time
Department: Release Of Information
Program: Health Information Mgmt
8 Hour Shifts, Days Schedule (Subject to Change)
Location: Lakeridge Health Oshawa
Wage Schedule: $34.250 - $36.160 per hour
CUPE: 2500003162

This position is open to all qualified CUPE staff throughout Lakeridge Health commencing 28 October 2025 and closing at 11:59 pm on 4 November 2025.

DUTIES AND RESPONSIBILITIES:

The Release of Information Specialist is responsible for:

• processing all release of information requests in a timely and efficient manner, ensuring accuracy and completeness;

• providing customers with the highest quality product and excellent customer service;

• maintaining and safeguarding the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information;

• maintaining privacy of all patients and employees, and access such information only on a need-to-know basis for business purposes;

• ensuring that all releases of information are in compliance with the request, authorization, current legislation, and Lakeridge Health policies;

• maintaining working knowledge of the existing laws and fee structures;

• recording the receipt and dispatch of all correspondence;

• preparing medical records for court and attending court when requested;

• participating in departmental quality improvement activities;

• performing quality checks to assure accuracy of release, confidentiality, and proper invoicing;

• My Chart Administration support

• maintaining a positive and professional image for the program;

• must display and maintain a customer-focused attitude, and contribute to a positive work environment;

• maintaining a neat, clean, and professional personal appearance and observe the established dress code;

• completing general clerical office duties as well as other duties, as assigned; and

• maintaining current and yearly CHIMA certification.

QUALIFICATIONS:

• Graduate of a recognized Health Information Management program;

• Certified with the Canadian College of Health Information Management (CCHIM);

• Active membership and in good-standing with the Canadian Health Information Management Association (CHIMA);

• Certification with the International Association of Privacy Professionals (IAPP) is an asset;

• Must be knowledgeable in current and pending legislation governing privacy, and access/disclosure of personal health information;

• Must maintain strict adherence to confidentiality rules;

• Excellent interpersonal and communication skills, both written and verbal;

• Must have proven customer satisfaction skills, and good public relations skills with patients, staff, managers, physicians, lawyers, insurance companies, police, and visitors;

• Must have competence in medical terminology and health record management including knowledge of the requirements of a complete health record;

• Must have excellent organizational skills, independent work skills, and an ability to prioritize work to meet deadlines;

• Must be detail-oriented and able to pay close attention to accuracy;

• Must be a critical thinker and be proactive in developing systems to facilitate improved record release and/or to safeguard health information;

• Must be self-motivated, a team player;

• Must be able to work with minimal supervision and be productive in a busy/stressful environment with frequent interruptions;

• Previous EPIC experience preferred;

• Must have strong computer software experience, including a general working knowledge of Microsoft Word and Excel;

• Strong keyboarding and computer skills;

• Must be willing to participate in and/or educate health records staff at all sites of Lakeridge Health;

• Must have the ability and willingness to travel to other sites as required;

• Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environment safety and participation in regular in-service in this area; and

• Demonstrated commitment to our core values.

CONDITIONS OF EMPLOYMENT:

The terms and conditions of employment are in accordance with the Collective Agreement between the Hospital and C.U.P.E Local 6364.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants need to make their needs known in advance.

At Lakeridge Health we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive and accessible and to employing a workforce that is representative of the diverse community we provide services to. As an equal opportunity employer we welcome applications from all qualified applicants.

Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.