Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time temporary Application Support Analyst to join our IT team in Langley, BC.

This temporary position is expected to last 6 months.

Reporting to the Manager, Application Support, you will be responsible for resolving incidents, identifying problems, and developing solutions in collaboration with the IT Help Desk, IT development teams, and technology vendors. In this role, you will analyze specifications and requirements, and work with senior technical team members to enhance enterprise and retail applications.

You will be responsible for:

• Troubleshooting, resolving, and documenting production incidents while identifying recurring issues to drive continuous improvement and implement effective resolutions.
• Delivering world-class customer service to team members and customers experiencing system application issues.
• Participating in the problem management lifecycle, including defining problem statements, conducting root cause analysis, and implementing fixes and resolutions.
• Collaborating with business users, development teams, and vendors to diagnose and resolve application-related incidents and problems.
• Understanding business processes, system capabilities, and the impact of system outages.
• Preparing technical documentation, such as user manuals, technical support guides, help desk materials and knowledge base articles.
• Participating in system test execution and supporting user acceptance testing.
• Assisting in post-implementation validation.

You have:

• A post-secondary education in computer science or a related discipline.
• 3+ years of experience in an application support environment.
• Knowledge of relational databases, data modelling, design, and implementation, preferably using Oracle.
• An understanding of basic IT infrastructure and networking.
• Experience with troubleshooting Windows and Web-Based applications.
• Familiarity with Linux, Scripting, PL/SQL, Control-M, and Java EE application servers such as JBoss is an asset.
• Experience with Java, C#, ASP.Net MVC, HTML5, JavaScript is an asset.
• Experience with integration tools like IICS or ETL is an asset.

You are:

• Organized and detail-oriented, with the ability to prioritize tasks effectively and adjust to changing priorities in a fast-paced environment.
• A problem solver with strong analytical skills.
• Able to work effectively in a team environment with minimal supervision.
• An excellent communicator, both verbal and written.

What we offer:

In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

If you’re looking to join a team that puts people first, you’re in the right place. Apply online today!

Compensation Details:

$59,777.00 - $74,721.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

About Us

Pattison Food Group is a Jim Pattison business and Canada’s largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business since 1915. We proudly employ more than 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods.

With 11 retail banners operating nearly 300 food and drug retail locations through Western Canada, in Whitehorse Yukon, Washington State, and Oregon each uniquely positioned to cater to the needs of their community; 4 wholesale businesses catering to the diverse needs of their customer base across Canada; 5 food and pharmacy production facilities focused on high quality distinct offerings; an industry-leading loyalty program and a world-class set of proprietary consumer brands, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.