SETTING

Pattison ID is a highly successful, North American Company growing organically and through ongoing acquisitions. It is one of the world’s largest sign and physical branding element companies, with seven (7) manufacturing facilities, eight (8) sales and operations offices and over 1000 employees across North America. Pattison ID has many segments, such as Signage, Architecture, Digital, Maintenance and Leasing.

The company is dedicated to absolute customer satisfaction and the ultimate quality in its products and services. The culture of the company is focused on performance and accountability and supports employee empowerment and development.

The company operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries. With sales of over $15 billion and more than 49,500 employees, the Jim Pattison Group is the second-largest private company in Canada.

OVERVIEW:

The HR Generalist role is designed to deliver operational, employee-centered HR support across our facilities while supporting the implementation of HR initiatives that strengthen the employee experience and promote talent retention.

This position requires a strong working knowledge of Human Resources practices, employment law, and employee relations, along with effective coaching and communication skills. The HR Generalist partners closely with leadership and the Human Resources Director to support managers and employees, address workplace concerns, and ensure HR programs and processes are applied consistently and effectively. The ideal candidate is adaptable, highly organized, emotionally intelligent, and motivated to provide practical HR guidance aligned with company objectives and business needs.

KEY RESPONSIBILITIES:

• Partner with the HR Director to support HR projects and initiatives implemented at the facility

• Provide day-to-day HR support to leaders and employees under the guidance of the HR Director in areas including performance management, employee relations, retention, career development, and conflict resolution

• Coach and guide managers on the consistent application of performance standards, workplace policies, and HR procedures

• Support HR initiatives and projects such as policy updates, job profile development, and continuous improvement of HR processes

• Assist with UKG/Ultipro implementation activities, including change management support and employee training to promote adoption of new or revised processes.

• Apply working knowledge of Canadian employment legislation (provincial Employment Standards, Human Rights legislation, Occupational Health & Safety), escalating complex or sensitive matters to the HR Director, as required

• Assist in implementing employee engagement and wellness initiatives to foster a respectful, inclusive, and positive workplace culture

• Support the organization’s Objectives and Key Results (OKRs) initiatives

• Assist with tracking and reporting on HR metrics such as employee turnover, retention, and absenteeism

• Participate in training, coaching, and employee development initiatives that reinforce company culture and high-performance practices

• Coordinate with hiring managers on full-cycle recruitment support, including job postings, resume screening, interview coordination, and onboarding

• Create, maintain, and audit employee records and master data within HR systems (payroll, benefits, timekeeping, etc.) to ensure accuracy and compliance

• Assist in evaluating recruitment sources and supporting employer branding efforts to attract and retain qualified talent

• Work directly with managers and functional leaders to ensure consistent delivery and application of HR programs, policies, and procedures

• Support employee relations matters and investigations, including documentation and follow-up, while maintaining confidentiality and professionalism

• Perform all other duties as assigned

Qualifications:

• Education: Bachelor’s degree in human resources, business administration, or related field, or equivalent experience

• Experience: 2–6 years of HR Generalist or HR Specialist experience; manufacturing or operations environment preferred

• Technical Skills: Intermediate to advanced proficiency in Microsoft Office Suite; experience with UKG/Ultipro or similar HRIS preferred

• Customer Service Orientation: Strong ability to support employees and managers with professionalism and confidentiality

• Communication Skills: Strong written and verbal communication, problem-solving, and collaboration skills

• Detail Orientation: High level of accuracy, organization, and attention to detail

• Ability to multi-task and balance competing priorities to meet deadlines

• Ability to build collaborative working relationships while maintaining professional boundaries

• Demonstrated discretion, diplomacy, and respect for confidentiality

• Strong desire to learn and adapt in a changing environment

Physical Demands:

The physical demands described here are representative of those required to successfully perform the essential functions of this role.

• Regularly required to sit and use hands to operate a computer, phone, and other office equipment
• Frequently required to talk, hear, and perform repetitive motions
• Occasionally required to bend, twist, and lift up to 10 pounds; rarely up to 25 pounds
• Vision requirements include close and distance vision