Who you are

• Can partner across organizations, and some familiarity with typical product KPIs and frameworks like DAU/MAU, funnels, and A/B testing
• Can write complex yet efficient SQL
• Use any of the following tools: Tableau, Looker, Mode, Hex, or of course, Grafana!
• Write dbt models, and work with product analytics tooling like Heap, Pendo, Amplitude, or FullStory
• Have excellent communication skills in both written and verbal form
• Have knowledge about observability
• Are familiar with Airflow or Prefect, and generating ETL jobs
• Have experience with measuring documentation as it relates to user success and business impact

What the job involves

• We are looking for a Senior Product Analyst who can lead analytics for our function
• You will use Grafana as a platform to produce analytics about Grafana Labs documentation artifacts to leverage data - including user behavior and customer feedback - to inform documentation strategy, development, and continuous improvement
• This role bridges internal and external user needs with business goals by partnering with technical writing managers, and engineering and product managers, to analyze performance, uncover opportunities, and ensure documentation delivers measurable value and achieve success
• Internally, we want to better understand how users learn and progress through our software and its accompanying documentation and learning products, and we use our own stack to get that done, as well as to teach others how to do similar things
• This role will partner closely with our self-serve cloud, analytics, and engineering departments and report to our Manager, Documentation Platform in an all-remote team of documentation platform engineers and technical writers
• You will be joining a platform team of two engineers within the documentation team that builds tooling and automation for the presentation and interactivity of our documentation and learning
• We work in the R&D part of the organization, alongside product managers and engineers
• The aim of the role is to help measure what makes documentation effective for user success and sharing our knowledge and experience to the open source community. Grafana are leaders in writing open documentation and we think we want to share how we to measure and make effective documentation
• Partner across areas to establish top-level KPIs, and dashboards for the documentation function
• Guide the instrumentation of product data in collaboration with our PMs, Product Design, and Engineering teams
• Play a key role in the implementation of our product analytics tooling like RudderStack and BigQuery
• Develop dbt models to transform and test our growth data in partnership with our Analytics Engineering team

Benefits

• Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
• Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
• Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
• Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
• Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
• Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
• Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
• Paid parental leave: Grafana offers paid parental leave to all eligible new parents. This offers Grafanistas time to bond with and care for their children in the first year after birth or adoption
• Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists