Sales Assistant

Job summary

Handle customer calls and emails, troubleshoot issues involving reports, pricing, invoices, and scheduling, and arrange appointments for account managers. Generate and qualify leads, maintain CRM records, and prepare follow-up marketing materials, sales proposals, and quotes.

Job details

Job Details: Job Location: Ottawa - Ottawa, ON, Position Type: Full Time, Salary Range: $23.00 - $23.00Hourly, EMSL is seeking a Sales Assistant in Ottawa, ON. The ideal candidate has a customer service background and the ability to learn quickly and work with complex systems. This position will be on-site and based out of the following locations: Essential Duties & Responsibilities: Assist with incoming as well as follow up outbound Phone Calls and emails to/from customers Trouble shooting client issues related to due dates, reports, pricing, invoices, scheduling, etc. Arrange/set up client and/or client prospect appointments for Account Manager Generate and qualify leads by placing outbound calls to qualified prospects Data Entry and maintenance of hotlists, communications, documents in our CRM Program Create /send follow up marketing materials and/or sales proposals/quote Qualifications: Requirements: High school degree or equivalent Bachelor's degree in Science or Business preferred, but not required Authorization to work in Canada indefinitely without restriction or sponsorship Two years work experience requiredExperience with high volume customer service Ability to interface with clients and foster current and new relationships Must have excellent phone etiquette Science knowledge/background is a plus but not required Must be able to prioritize work assignments and work in fast paced setting Must be proficient in computer systems for Client Relationship Management Databases (CRM) and Shopping Cart Order Systems Must have excellent communication (written and verbal) Willingness to learn and ability to multi-task Hours: Position is full time, Monday to Friday 8:30 a.m. to 5:00 p.m. Candidates currently living within a commutable distance of Ottawa, ON are encouraged to apply EMSL Canada offers supplemental benefits and paid time off. The pay range for this position is $23.00 per hour. EMSL does not utilize AI tools in any way in its hiring process. To find out more about EMSL Canada please visit our website at: www.emslcanada.ca/ EMSL Canada is an equal opportunity employer

What you’ll do

Handle customer calls and emails, troubleshoot issues involving reports, pricing, invoices, and scheduling, and arrange appointments for account managers. Generate and qualify leads, maintain CRM records, and prepare follow-up marketing materials, sales proposals, and quotes.

Requirements

A high school diploma or equivalent and at least two years of work experience are required; a bachelor's degree in science or business is preferred but not required. Candidates need high-volume customer service experience, strong communication and phone skills, computer proficiency with CRM and shopping cart order systems, and authorization to work indefinitely in Canada without restriction or sponsorship.

Benefits

• Supplemental Benefits • Paid Time Off

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• written communication · Preferred
• Lead Qualification · Preferred
• Troubleshooting · Preferred
• Multitasking · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Phone Etiquette
• Client Relationship Management
• Lead Generation
• Lead Qualification
• Appointment Scheduling
• Troubleshooting
• Data Entry
• CRM Database Management
• Shopping Cart Order Systems
• Written Communication
• Verbal Communication
• Prioritization
• Multitasking
• Computer Proficiency
• Sales Proposal Preparation
• Outbound Calls
• Sales Proposals
• Sales Prospecting
• Time Off Management
• Willingness To Learn
• Marketing Materials
• Quick Learning
• Customer Relationship Management
• Communication
• Sales
• Invoicing
• Telephone Skills
• Scheduling

Job areas

• Sales
• Customer Service & Support
• Administrative
• Marketing
• Sales Assistant
• Sales Assistant (General)
• Shop Sales Assistants
• Sales and Related Workers, All Other