Coordinator

Job summary

The Coordinator oversees the day-to-day operations of the Shenn Way House, including staff supervision, case management, and client care. They also contribute to program policy implementation, financial administration, and quality improvement initiatives.

Job details

Company Overview: For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change – and lead healthy, meaningful lives. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more. By exemplifying care, compassion and understanding, we are laying the foundations for positive change. We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/ [https://myencompass.ca/about-us/who-we-are/], please consider joining our team. Position Summary: Shenn Way House supports men who have used violence and caused harm, recognize their behaviour, and want to make meaningful changes. This program provides safe, temporary housing and wraparound supports that enable men to engage in therapeutic interventions and take responsibility for their behaviour. The Coordinator will support the oversight of the day-to-day operations of Shenn Way House, including client care, case management, and staff supervision. They will assist their team in the onsite delivery of services, in a multi-disciplinary team environment. They will assist clients in meeting their needs and short-term goals. The Coordinator will be working in partnership with Edmonton Police Service, Child & Family Services, and other community partners with the overall goals of client, staff and community safety. The Coordinator will play a supportive role in program and policy implementation. As a Coordinator, you will assist in the monitoring of operational and evaluative aspects of the program and fulfill the supervision requirements of direct reports. Responsibilities: Under the direction of the Team Lead of Shenn Way House, the Coordinator will be responsible for: Administration * Review and approve monthly time balances and semimonthly payroll for staff * Complete monthly staff schedule * Ensure accurate record keeping and databases * Participate in afterhours on-call rotation schedule as required Financial * Ensure expenditures are made within the limits of the established program budgets * Maintain timely expense reporting and documentation of same * Ensure processing and submission of invoices as required Policy * Contribute to program level policies and practices and compliance of same * Support the application of program level policy through a client-centered lens * Support the delivery of client services in compliance with program, funder, and agency policies * Support risk management including client and staff safety, confidentiality, duty of care, and mandatory reporting according to relevant legislation Human Resources * Support effective recruitment, retention, and termination of program staff * Implement and monitor supervisory standards within the program * Fulfill acting roles as defined and as necessary including front-line roles * Ensure core training for staff is maintained and identify supplemental training opportunities Philosophy * Ensure agency and division level philosophy is embedded into program service delivery * Educate stakeholders, the general public, the community and others, as applicable, about the Program * Participate in Leadership Team meetings and activities * Remain current with philosophical shifts within the community of practice Strategic Direction * Assist with the development and implementation of agency strategic direction through the contribution of innovative ideas, concepts, and goals * Build and maintain positive relationships with actual and potential partners/collaborators, neighbors, the community, and project funding representatives Quality Improvement * Assist agency leadership to develop and maintain accurate program level logic models, data collection tools (including client/stakeholder feedback) and databases * Ensure data entry is completed accurately and within required timeline * Implement program level annual performance improvement plans * Work with the Team Lead to ensure programs have a clear design, including forms Qualifications / Skills: * Diploma in a related human services field * 1 to 3 years’ experience with program oversight and supervising front line employees * 1 to 3 years’ experience working with high risk individuals and/or high need populations * A combination of education and experience may be considered in lieu of above * Proven ability to provide leadership, direction, and establish a positive culture for a team * Proven ability to maintain composure and effectively manage crisis situations * Proven ability for written and verbal communication * Competency in current evidence-based practices in relation to the applicable scope of work, mental health, addictions, and family violence, particularly intimate partner violence * Innovative, self-motivated and inclined to go above and beyond * Proven ability to receive feedback * Valid First Aid and CPR certification as required * Criminal Record Check, Enhanced Reliability, and Child Intervention Check * General computer and database knowledge (Microsoft Word, Excel, Outlook) * If occasional business use is required, Reliable vehicle, valid Class 5 Driver’s License $2 million liability is required * A criminal record will not disqualify you from employment with us; we evaluate each application individually Conditions of Employment: * The hours of work are Monday to Friday 8:00 AM – 4:30PM, 40 hours per week, with some evening, overnight, and weekend availability What we offer * The salary range for this position is $58,366.44-$67,917.31 annually. * enCompass strives to provide a meaningful work environment through the following: * Strong focus on employee wellness and work-life balance * Service recognition and employee awards * Professional development opportunities * Staff team building and appreciation days * Competitive health, dental and RRSP benefits Please include how you heard about the position in the cover letter. Resumes without a cover letter will not be considered. Only those selected for interviews will be contacted Building Safe, Inclusive Communities. enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.

What you’ll do

The Coordinator oversees the day-to-day operations of the Shenn Way House, including staff supervision, case management, and client care. They also contribute to program policy implementation, financial administration, and quality improvement initiatives.

Requirements

Candidates must possess a diploma in a related human services field and 1 to 3 years of experience in program oversight and staff supervision. Proficiency in working with high-risk populations and strong communication skills are essential.

Benefits

• Health benefits • Dental benefits • RRSP benefits • Professional development opportunities • Staff team building • Employee wellness program • Service recognition • Employee awards

Listed skills

• First Aid · Preferred
• CPR · Preferred
• policy implementation · Preferred
• Financial Reporting · Preferred
• Leadership · Preferred
• Mental Health Support · Preferred
• Risk Management · Preferred
• case management · Preferred
• Communication · Preferred
• crisis management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Staff supervision
• Crisis management
• Program oversight
• Risk management
• Policy implementation
• Data collection
• Mental health support
• Addictions support
• Intimate partner violence intervention
• Leadership
• Communication
• First Aid
• CPR
• Database management
• Financial reporting
• Therapeutic Interventions
• Policy Implementation
• Composure
• Record Keeping
• Expense Reports
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Valid Driver's License
• Compassion
• Planning
• Self-Motivation
• Quality Improvement
• Microsoft Word
• Microsoft Excel
• Mental Health
• Case Management
• Client Services
• Confidentiality
• Cultural Diversity
• Data Entry
• Data Modeling
• Evidence-Based Practice
• Human Services
• Innovation
• Invoicing
• Risk Management
• Microsoft Outlook
• Operations
• Performance Improvement
• Project Finance
• Team Building
• Team Leadership
• Verbal Communication Skills

Job areas

• Social Services
• Management & Leadership
• Administrative
• Security & Safety
• Coordinator
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other