Operations Coordinator- Matrix Hotel

Job summary

The Operations Coordinator manages day-to-day operations, including short-term staff planning, scheduling, and workforce management. They also provide technical support for events and ensure effective communication between technicians and sales staff.

Job details

Position Overview Operations Coordinators are responsible for managing the day-to-day operations. More specifically they plan short-term staffing, assist with scheduling/workforce management and support technicians and sales staff both in the office and at events. Key Job Responsibilities Short-term staff planning • Schedule staff for events confirmed at the last minute • Modify planning based on client needs and communicate these changes to technicians • Complete long-term planning based on operational needs * Responsible for coordinating regional workforce requests across both hotel and branch operations while ensuring a high level of customer service. * Works with both branch and hotel locations to coordinate upcoming workforce needs. Support for events • Answer calls from event technicians and help them find solutions to various problems • Ensure that the chain of communication is always respected • Be aware of the progress of operations • Assist the technical staff during the preparation of events Job Qualifications • 5+ years experience in the audiovisual field * Experience with workforce/scheduling is preferred. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Instills Trust • Safety Conscious Drive Results • Action Oriented See The Big Picture • Tech Savvy Value People • Communicates Effectively Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

What you’ll do

The Operations Coordinator manages day-to-day operations, including short-term staff planning, scheduling, and workforce management. They also provide technical support for events and ensure effective communication between technicians and sales staff.

Requirements

Candidates must have at least 5 years of experience in the audiovisual field. Experience with workforce management and scheduling is preferred.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Logistics · Preferred
• Team Leadership · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Workforce management
• Staff scheduling
• Operational planning
• Customer service
• Audiovisual equipment
• Technical support
• Communication
• Problem solving
• Event coordination
• Logistics
• Team leadership
• Time management
• Action Oriented
• Planning
• Management
• Customer Service
• Electronic Components
• Sales
• Operations
• Relationship Building
• Workforce Management
• Staff Planning
• Scheduling
• Technical Acumen

Job areas

• Hospitality
• Administrative
• Customer Service & Support
• Management & Leadership
• Operations Coordinator
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers