Customer Representative

Job summary

Provide exceptional customer service to students, instructors, and clients via phone, email, chat, and in-person. Responsibilities include processing customer requests, maintaining data, and certifying courses while adhering to quality metrics.

Job details

Be a part of building a stronger, safer workforce! As the national safety association for the oil and gas industry we advocate for worker health and safety. Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day. What is the opportunity: Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients. What will you do: Effectively answer all customer inquiries in a Contact Center environment (phone, email and chat) and in-person, utilizing strong communication and problem-solving skills, including technical troubleshooting. Process customer requests following defined procedures, while adhering to quality metrics and service level objectives. This includes awareness of changes and updates to all system and processes. Maintain customer data, including certify Energy Safety Canada courses. Other duties as required What you need to succeed: High school diploma or its equivalency is required 6+ months experience in a Contact Center or customer service role Proficient in MS Office and has basic computer skills Has knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment Strong interpersonal and communication skills Excellent customer service skills, with attention to patience and professionalism Demonstrated ability to work well as part of a team, with proven reliability Must be able to work in a high volume, fast paced environment Data entry experience with focus on accuracy and troubleshooting is an asset Ability to sit for long periods, navigate multiple computer systems with repetitive motions and utilize devices typically found in an office environment Computer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an asset What’s in it for you: Competitive compensation package Excellent medical and dental benefits Generous vacation and flex days Flexible work environment Energy Safety Canada is committed to building a talented and diverse workforce which creates an environment that supports diversity, equity and inclusion. We encourage all qualified candidates to apply. Ready to make a difference? Careers | Energy Safety Canada Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

Provide exceptional customer service to students, instructors, and clients via phone, email, chat, and in-person. Responsibilities include processing customer requests, maintaining data, and certifying courses while adhering to quality metrics.

Requirements

Requires a high school diploma and at least 6 months of experience in a contact center or customer service role. Candidates must be proficient in MS Office and capable of working in a high-volume, fast-paced environment.

Benefits

• Medical benefits • Dental benefits • Vacation • Flex days • Flexible work environment

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• MS-Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Technical Troubleshooting
• Communication Skills
• Problem-Solving
• Data Entry
• MS Office
• Interpersonal Skills
• Time Management
• Professionalism
• Teamwork

Job areas

• Customer Service & Support
• Administrative
• Energy
• Security & Safety
• Education