Patient Education Associate Co-op

Job summary

The Patient Education Associate will drive product adoption through direct patient communication and support the customer service function. They will also collaborate with internal teams to develop patient education strategies and provide administrative support for sales, marketing, and operations.

Job details

Who We Are: Enhanced Medical Nutrition ("EMN”) is a transformational, food-as-medicine start-up that commercializes evidence-based medical nutrition products to improve patient outcomes and experience in surgery. Surgical patients are unprepared for the stress of their surgery, which can significantly increase the risk of delayed recovery, complications, and even mortality. EMN has developed ENROUTE®, a surgeon recommended nutrition program to help patients prepare better and recover faster. EMN is a venture-backed, food-as-medicine company led by a team of experienced entrepreneurs, medical professionals, and brand builders. The Role: EMN is seeking a resourceful and motivated Patient Education Associate to join our team. Reporting to the Manager, Customer Experience, you will support patient adoption of EMN’s products, help assure the success of physician practice’s efforts to provide EMN’s products to their patients and help drive patient communication and the promotion of EMN’s products. In collaboration with the EMN Team, you will help develop and execute patient education strategies and projects, collect, and interpret customer feedback, identify market trends, and provide administrative support to the sales and marketing, research, and operations teams. The position requires strong interpersonal skills and the ability to build relationships. About You: You are the driving force behind our patient's success. We're seeking a passionate and empathetic professional who thrives on being organized. You are a great communicator and enjoy working cross-functionally with partners, including patients, surgeons, and medical companies. You enjoy working with a team to help build a new brand in the life sciences market. You are interested in learning, interpreting, and implementing new and innovative patient communication methods. Most importantly, you are open to working in an unstructured system to ideate and implement a system that helps achieve organizational and individual goals. Key Responsibilities: Drive adoption of EMN products through direct communication with patients and by helping guide and support the patient education (customer service) function within EMN. Support all patient education by answering nutrition-related questions and assisting patients with their orders by responding to calls and emails. Collaborate directly with the Customer Experience Manager, Sales & Marketing and Chief Commercial Officer to identify programs and initiatives to build brand recognition, support aggressive sales growth, and lead a new standard of care. Administrative support. Includes updating patient and clinician communication materials, supporting the coordination and execution of additional business development activities (conferences, webinars, education symposiums, etc.) Your Skills and Experience: Great communication skills, which include working collaboratively across departments Strong organizational skills with the ability to handle multiple priorities in a fast-paced and dynamic start-up work environment Ability to pivot and change gears according to business needs. Able to create systems and process where none exist Ability to work independently or in a team, with high self-motivation and attention to detail. Proficient in Microsoft Office suite (Outlook, PowerPoint, Excel). Your Qualifications: Must have: 1+ years of experience in a customer-facing role or capacity. Must have: Enrolled in an undergraduate program in nutrition, kinesiology, or a science-related field, or enrolled in an undergraduate program in business Nice-to-have: Patient communication, sales experience, preferably in healthcare. Company DEI Statement EMN is based in the multicultural heart of Toronto, Ontario, Canada. EMN is committed to promoting and supporting diversity, equity, and inclusion (DEI) within our sector and workplace. Workplace diversity, equity, and inclusivity result in a more robust team culture, improve organizational effectiveness, and enable us to serve our customers and community better. Regarding diversity, EMN is committed to improving the representation of all ages, ethnicities, races, cultures, abilities, gender identities, sexual orientations, and socioeconomic statuses, including those with intersecting identities. Furthermore, we strive to create a well-defined team culture that values and respects all identities. Lastly, aside from identity, EMN believes that a strong and diverse team includes various life experiences, education, hobbies, interests, skills, work, and communication styles. The above are identities, experiences, characteristics, and traits we value at EMN. EMN firmly believes that a diverse team that includes the contributions and perspectives of individuals allows us to live by our values.

What you’ll do

The Patient Education Associate will drive product adoption through direct patient communication and support the customer service function. They will also collaborate with internal teams to develop patient education strategies and provide administrative support for sales, marketing, and operations.

Requirements

Candidates must have at least one year of experience in a customer-facing role and be currently enrolled in an undergraduate program in nutrition, kinesiology, business, or a science-related field. Strong organizational and communication skills are essential for success in this fast-paced start-up environment.

Listed skills

• Customer service · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Microsoft Office · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred
• Administrative Support · Preferred
• Relationship Building · Preferred
• Project management · Preferred
• Attention to detail · Preferred
• Teamwork · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Organizational skills
• Interpersonal skills
• Microsoft Office
• Outlook
• PowerPoint
• Excel
• Administrative support
• Relationship building
• Project management
• Data interpretation
• Attention to detail
• Teamwork
• Problem solving
• Operations
• Coordinating
• Innovation
• Microsoft PowerPoint
• Microsoft Excel
• Detail Oriented
• Microsoft Outlook
• Marketing
• Organizational Skills
• Research
• Interpersonal Communications
• Sales
• Customer Service
• Market Trend
• Self-Motivation
• Business Development
• Administrative Support
• Empathy
• Organizational Effectiveness
• Life Sciences
• Surgery
• Resourcefulness
• Patient Communication
• Patient Education And Counseling
• Patient Assistance
• Workplace Diversity
• Marketing Research
• Kinesiology

Job areas

• Healthcare
• Customer Service & Support
• Sales
• Marketing
• Administrative
• Education Associate
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other