Customer Experience Representative - Thunder Bay Airport

Job summary

The Customer Experience Representative provides high-level customer service by assisting clients with rental needs in person and over the phone. They also perform administrative tasks, manage vehicle returns, and support branch operations.

Job details

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Opening available at the following branch location: Thunder Bay Airport - 100 PRINCESS ST. THUNDER BAY, ON P7E 6S2. Interview will take place at 1465 Walsh St W Thunder Bay, ON P7E 4X6. This is a Full-Time position that pays $18.00 / hour We offer: Paid time off Consistent full time 40 hour per week schedule Employee discount Retirement Savings Plan with company match and profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule A: Friday - Tuesday: 10:00 AM - 6:00 PM Schedule B: Friday - Tuesday: 11:00 AM - 7:00 PM Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years of age. High school diploma or above required; some college preferred Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. Apart from religious observations, must be able to work one of the following schedules: Schedule A: Friday - Tuesday: 10:00 AM - 6:00 PM Schedule B: Friday - Tuesday: 11:00 AM - 7:00 PM Posted Salary Range CAD $18.00 / Hour

What you’ll do

The Customer Experience Representative provides high-level customer service by assisting clients with rental needs in person and over the phone. They also perform administrative tasks, manage vehicle returns, and support branch operations.

Requirements

Candidates must have a high school diploma and at least one year of customer service or sales experience. A valid Ontario G or G2 driver's license with a clean driving record is required.

Benefits

• Paid time off
• Employee discount
• Retirement Savings Plan
• Profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Accounts receivable · Preferred
• Sales · Preferred
• Communication · Preferred
• Data entry · Preferred
• Billing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Administrative support
• Communication
• Conflict resolution
• Billing
• Accounts receivable
• Vehicle maintenance
• Data entry
• Time management
• Interpersonal skills
• Problem solving
• Management
• Training And Development
• Research
• Customer Service
• Administrative Support
• Valid Driver's License
• Time Off Management
• Good Driving Record
• Greeting Customers
• Accounts Receivable
• Vehicle Maintenance
• Reservations
• Merchandise Returns
• Basic Accounting Functions

Job areas

• Customer Service & Support
• Transportation
• Retail
• Administrative
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

More jobs from Enterprise Mobility