Customer Experience Representative - Winnipeg Airport

Job summary

Assist customers in person and by phone with reservations, rental needs, questions, returns, and related services, while providing friendly and timely support. Perform vehicle inspections and cleaning, promote optional products, handle administrative and basic accounting tasks, and report vehicle issues to management.

Job details

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative (CER) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Opening available at the following branch location: 1965 WELLINGTON AVE WINNIPEG, MB R3H 1C2 This is a Full-Time position that pays $18.50 / hour We offer: Paid time off Consistent full time 40 hour per week schedule Employee discount Retirement Savings Plan with company match and profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule A: Monday - Friday 7:00am-3:00pm Schedule B: Sunday 4:00pm-1:00am Monday 4:00pm-1:00am Tuesday 4:00pm-1:00am Friday 4:00pm-1:00am Saturday 4:00pm-1:00am Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years of age. High school diploma or above required; some college preferred Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support Must have a valid Manitoba Class 5I or Class 5F driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. Apart from religious observations, must be able to work one of the following schedules: Schedule A: Monday - Friday 7:00am-3:00pm Schedule B: Sunday 4:00pm-1:00am, Monday 4:00pm-1:00am, Tuesday 4:00pm-1:00am, Friday 4:00pm-1:00am, Saturday 4:00pm-1:00am

What you’ll do

Assist customers in person and by phone with reservations, rental needs, questions, returns, and related services, while providing friendly and timely support. Perform vehicle inspections and cleaning, promote optional products, handle administrative and basic accounting tasks, and report vehicle issues to management.

Requirements

Applicants must be at least 18, have a high school diploma or higher, and have at least one year of customer service, sales, guest services, or administrative support experience. A valid Manitoba Class 5I or 5F driver's license with a qualifying driving record, authorization to work in Canada without employer sponsorship, and availability for one of the listed schedules are required.

Benefits

• Paid Time Off
• Employee Discount
• Retirement Savings Plan With Company Match
• Profit Sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training And Development

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Conflict Resolution · Preferred
• Vehicle Inspection · Preferred
• Administrative Support · Preferred
• Accounts receivable · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• In-Person Customer Assistance
• Telephone Support
• Reservation Management
• Conflict Resolution
• Rental Needs Assessment
• Vehicle Inspection
• Rental Returns Processing
• Marketing
• Product Upselling
• Administrative Support
• Accounts Receivable
• Billing Support
• Safe Driving
• Vehicle Cleaning
• Merchandise Returns
• Good Driving Record
• Vehicle Maintenance
• Time Off Management
• Valid Driver's License
• Research
• Basic Accounting Functions
• Billing
• Management
• Training And Development
• Reservations
• Greeting Customers

Job areas

• Customer Service & Support
• Sales
• Administrative
• Transportation
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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